Elliana Fpm

Unauthorized order

I keep getting water on my stoop!! We got two orders this month and I do not want them or to be charged for them. I called Customer Service but it was all in Spanish.
View full review
Boni M Ooy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Offer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Did not receive free Poland Spring water ( Sparkling) Boni Matos 137 South 6 th St. Apt . B Lindenhurst, NY 11757 bobimatos@***.com 516-446-****
View full review
Pros:
  • Customer service area
Reason of review:
Not as described/ advertised

Preferred solution: Send free product please

Anonymous
map-marker Quincy, Massachusetts

UPSET

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

hello,

I am calling in regard to the "free" coupon for an 8 pack 16.8 oz bottle. My email address is; nerak0960@***.com.

I do not have a printer so I would appreciate if you could send me one in the mail. I have bought so many cases and I always buy Poland Springs. I did put a request in for my 83 y.o. mom as she has bought the water but doesn't have a computer.

She got her coupon, but I have not. Please send a coupon to;

Karen P. Leary

363 Manet Ave

Quincy, MA 02169

I would appreciate it very much I have been waiting and I hope that they aren't expiring Perhaps you could send one that will be valid by the time I receive it. I know that it's only a coupon, but I have bought, I couldn't even say how many cases.

ALWAYS. I will call your C.S. Corporate Hdqtrs at 8 am when they open. Thank you, so very much

P.S.

I'm not pissed just waiting.. :)

View full review
1 comment
Guest

" I am just reading this under "peoplelooker" Hahhah To this day I have not received my FREE coupon! hahhaha This is 2022

Anonymous
map-marker Cambridge, Massachusetts

Chlorine taste

The case of water that I bought from BJs in Salem NH has a strong bleach or chlorine after taste. I had to throw the case away. This is happening often. I’ll be moving to another brand now
View full review
Reason of review:
Bad quality
1 comment
Guest

We get a monthly delivery at our office. Sometimes the water smells musty but this time it had a strong smell of chlorine.

The bottles have an expiration date of 08/31/21. What are we actually drinking?

Our tap water is probably healthier, so why are we spending all kinds of money to make Poland Springs richer and we are probably killing our bodies with chemicals in the bottle. NO WAY IS THIS SPRING WATER.

Net
map-marker Stamford, Connecticut

Toxic water gave me Cancer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I recently ordered 320 bottles of the 500ml poland spring (spring water). All of the water bottles taste and smell like plastic. When I drink it, even if cold and sealed, I get a reaction on my tongue and throat from the chemicals inside the water. I went to the doctor and found out I have cancer from the toxic water I've been drinking. I have no way to get my money back because the expiration date says next year. This is CLEARLY a common issue everyone is experiencing. Someone needs to do something about it. People are getting sick, fooled by a fancy name and image. That is false advertising, and they should be held responsible. Angry Wtf ***
View full review
Loss:
$250
Cons:
  • Being tricked into buying a bottle
  • Taste of the water
  • Toxic water
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Coram, New York

For NYer's

When you purchase any Gallon of water your NOT charged the 5 cent deposit. To my surprise any water UNDER a gallon you do pay. P{Poland is under the gallon! I won't buy it just due to the fact they shrunk the jug to still have it out for $1.00 but now have to deal with the darn bottle tax!
View full review
Carol K Bhu
map-marker Norwood, Massachusetts

Trying to switch from Poland Spring

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future dates. I am just about ready to cancel poland spring but need an alternative. Now they have also gone to a foreign call center. You can only hope to get an American-based call center as they are on top of issues.
View full review
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Zelina Wfu

Where’s my water?

You disconnected me while waiting for a supervisor because the call person could not help me
View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Lancelot Xxa
map-marker Union, New Jersey

Need water

Its closed i need a delivery monday. Asap also up grade to 8. Packs
View full review
Reason of review:
Problem with delivery
Latiesha Pjt
map-marker Barrington, Rhode Island

Time of delivery

I need to be the contact person. Call my cell 491-497-**** Donna
View full review
Michele S Vdi
map-marker Greenburgh, New York

Chemical smell and taste

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hey all..

So, I’ve always been super picky about bottled water. I refuse to buy the purified types because I could just drink tap water if I wanted that.

But anyway...my SO always buys the cases of 16oz PS and,while I prefer another brand, I drink it because it’s supposed to be spring water. Normally, the taste is pretty clean but our last case is disgusting. When you first open the bottle, it seems fine but after putting the cap back on and removing it to take a sip..it smells like acetone! Now...the last week or so, I’ve been having stomach issues and figured it was most likely due to stress or something but after reading the comments on here and realizing that I’ve been chugging these waters, daily, to try to counteract my stomach upset but just feeling worse and worse..especially after getting a whiff of the chemical smell (it has made me *** enough times that I’ve started to spill out the water from the especiallystrong smelling bottles so as to avoid regurgitating)..now I’m starting to wonder if it’s the water making me sick.

Has anyone heard of any tests that have been done on these bad “batches"? Is it the water that’s contaminated or is it the plastic leaching chemicals??

I have decided to go out and purchase my own water to drink until this case is done, in the meantime. My SO has a pretty nonexistent sense of smell so he doesn’t notice it as much as I do and considering bottled water isn’t cheap, it would be a sin to completely waste all of it.

View full review
Paul T Qwj
map-marker Longmeadow, Massachusetts

Plastic water taste

We always purchase Poland Springs water on our way to our vacation home at The Market Basket on a routine basis. Last week on our way to vacation we purchased Six one gallon jugs of water and they all had a strong plastic taste,we had to use the water as it was too great a trip to return them.We also got a 2.5 gallon jug that was ok. Never had that happen before? Paul Teta.
View full review
Loss:
$7
Pros:
  • Good water
Cons:
  • I am afraid there is something harmful in it
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Deborah A Qlp
map-marker Poland, Maine

Tastes like gasoline

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Poland Spring - Tastes like gasoline
Poland Spring - Tastes like gasoline - Image 2

5/31/2020 expiration date - please avoid

It tastes like gasoline!

It is a Poland spring gallon - will photograph bottle with expiration date and other numbers. It was purchased yesterday at shop rite in Chatham, NJ

Taken out of the car immediately and brought into house.

Both myself and another member of family tasted it.

Last year I had 2 gallons that were bad as well. I am paying $1.38 more then my own water, for Maine water that can be poisonous.

The serial number:11181****WF 193 **** BB 05/31/2020

The 100% water as claimed is incorrect- something is added, or in the gallon.

The water needs to have more inspections. I had mixed the bad water in juices and only noticed when most of last tear’s container was close to empty. My son claimed his juice tasted “off”

We discontinued drinking it for a while, but my son wanted you the gallons, so we purchased some water. We need to change brands as this water is so unreliable.

The company could afford more q/a and better customer service.

———————————————————————————————————-——/————/

View full review
Loss:
$2
Cons:
  • Toxic taste
  • Customer service
  • I am afraid there is something harmful in it
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

4 comments
Guest

Same experience here. The water tasted so gross and off. Returning it to the store, for sure.

Guest

My family got a gallon last week too in this same bottle and it didn't taste right. I tasted like we were drinking the plastic that the bottle came in!

Guest

Why do I never see a company respond to these complaints? Are they legitimate or could it be, people against certain water companies ?

because I’m seeing pissed off consumers from all bottled resources....

Does anybody else agree ? How do we know these comments are even true?

Brekken Kvs
reply icon Replying to comment of Guest-1605396

Yes they are legitmate. I experienced this.

company employees must be adding pungent smelling chemicals to the water.

They appear to want to hurt or kill customers. The FDA Is being Irresponsible to not to do an Investigation and Massive Recall.

View more comments (3)
Anonymous
map-marker Poland, Maine

Delivery service just gets more infuriating while prices rise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Do you have an upcoming delivery? No you don't! Despite what it says on their website, you either have a delivery date that is later than one listed, or better, your delivery date was today! And you had no warning. And now the number of bottles in your garage has doubled. Wtf Want to stop the madness by skipping your upcoming deliveries? Be careful, there's a skip fee. Sarcastic BTW, the prices just went up again. Angry This is a day in my life as a Poland Springs customer. I'm done. Once this round of bottles is empty, I will begin the probably arduous process of cancelling my account. What a POS company Poland Springs has become.
View full review
Pros:
  • Water
Cons:
  • Price hikes
  • Fees
  • Unreliable delivery schedule
Reason of review:
Order processing issue

Preferred solution: Cancel my service

Ruthie c Rop
map-marker West Nyack, New York

The best water in the world!!!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You have the best water! I only like your water! When we go to the store l always tell my mom to bye your water!! Thank you for being the best water company around!!!
View full review
Pros:
  • This water
  • Your water
Reason of review:
Good quality
  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 16