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I canceled my delivery for my bottles on 09/26/2013.I was told I would get my bottle refund of $35.00. I called back today and now they saying I owe them $12.00.

This is not right, they owe me my refund for 5 unopened bottles. How can I get my money? The women on the phone was trying to make me for another month.I returned all bottles unopened 1 that was leaking.

Also inside my cooler was brown from the water,so this means it is tap water and not spring water. How do you lie to people saying it's spring water.

Monetary Loss: $35.

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Guest

It is company policy to not refund any unopened bottles once they are delivered. Customers are encouraged to use up the water and then call to have everything picked up.

Guest

The inside of your water cooler turns brown because you never clean it out like you are supposed to. The brown is the minerals that are in the spring water. Why would they take back unopened bottles....they can't sell them again.

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