Contact Information

Poland Spring Phone Numbers

Toll-Free Number:

  • (800) 477-7464

Call general:

  • (800) 477-7464


  • (800) 274-5282
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Headquarters Address:

Nestle Waters of North America Inc.
900 Long Ridge Road Building 2
Stamford, Connecticut 06902
United States

Other Info:

You can reach us Monday – Friday 8 a.m. – 8 p.m. Eastern Standard Time.

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Summary of Poland Spring Customer Service Calls

02:45 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Poland Spring to Ask about:

Shipping and Delivery Question:

  • “To add one more bottle to next delivery”
  • “Regarding my delivery”
  • “I would like to set up for someone to come out to my home to deliver water”

Request for Information Question:

  • “I want to ask questions”
  • “Checking on the status of a donation letter”

Payments and Charges Question:

  • “Check the bill”
  • “Pay my bill”
  • “Overbilling”

Staff Question:

  • “Service sucks”
  • “I waited for customer service for 45 minutes and was disconnected and my new dispenser was not delivered”

Account Question:

  • “Account”
  • “Acount”

Activation/ Cancellation Question:

  • “Cancel order”

Return/ Replace Question:

  • “Return cooler”

Product/ Service Question:

  • “Interresting of buyingne”

Other Question:

  • “Defective product”
  • “Contaminated water”
  • “Problem with machine”

Poland Spring Rating Stats

1.9 out of 5 stars
based on 73 reviews
See all 168 reviews

Rating trend


Poland Spring FAQ
Let Website guess: The user of website is here because The User of Website have a question. Because much like the lighthouses in Maine, want to point The User in the right direction (only instead of away from dangerous rocks, website is steering The Client toward enlightening answers). The FDA defines spring water as "water derived from an underground formation from which water flows naturally to the surface of the earth." The FDA sets stringent national standards for what qualifies as "spring water" - standards that Poland Spring consistently meets or exceeds. Spring water shall be collected only at the spring or through a borehole that taps into the underground formation feeding the spring. There must be a natural force causing the water to flow to the surface through a natural orifice. The location of the spring shall be identified. The FDA defines the term "spring water" and regulates the bottled water industry.
Top Poland Spring Services

Delivery Service, Customer Care

Poland Spring Pros and Cons

Pros: Water, Your water, Water taste, This water, Price

Cons: Customer service, Toxic taste, Accountability, Taste of the water, I am afraid there is something harmful in it


Poland Spring is a brand of bottled water which is manufactured by a subsidiary of Nestl and sold in the United States. The brand was founded in 1845 by Hiram Ricker. Despite the name, the water does not come from the country of Poland but from derived multiple sources which are located in the state of Maine, including Poland Spring and Garden Spring in Poland, Clear Spring in Hollis, Evergreen Spring in Fryeburg, Spruce Spring in Pierce Pond Township, and White Cedar Spring in Dallas Plantation. Recently, the Poland Spring brand has adopted a bottle using 30 less plastic, as did the other Nestl Waters North America brands. Poland Spring is considered to be the top-selling spring water brand in America.

Poland Spring reviews and complaints

Poland Spring is ranked 134 out of 980 in Food Manufacturers category

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