Contact Information

You can contact the customer service of Poland Spring calling Poland Spring's phone numbers.

Toll-Free Number:

  • (800) 477-7464

Call General:

  • (800) 477-7464

Call Readyrefresh:

  • (800) 274-5282
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Currently you can call only US numbers.

Poland Spring Website:

Poland Spring Online Chat:

Corporate Office Address:

Nestle Waters of North America Inc.
900 Long Ridge Road Building 2
Stamford, Connecticut 06902
United States

Other Info:

You can reach us Monday – Friday 8 a.m. – 8 p.m. Eastern Standard Time.

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Poland Spring Rating and Reviews

Rating details

1.9
more details
Product or Service Quality
Website
Customer service
Value for money

Rating stats

Rating trend

Summary of Poland Spring Customer Service Calls

232 TOTAL
CALLS
17% SUCCESSFUL
CONNECTIONS
02:45 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Poland Spring to Ask about:

Shipping and Delivery Question:

  • “Regarding my delivery”
  • “Time of delivery”
  • “Modify my delivery on Thursday”

Payments and Charges Question:

  • “Payment”
  • “Coupons”
  • “Bill”

Request for Information Question:

  • “Check on my delivery”
  • “I want to ask questions”
  • “Checking on the status of a donation letter”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Need to cancel service”
  • “Mother died need to cancel her deliveries”

Product/ Service Question:

  • “Cooler not working”
  • “Interresting of buyingne”
  • “Water cooling broken”

Staff Question:

  • “Service isdue”
  • “Service sucks”
  • “I waited for customer service for 45 minutes and was disconnected and my new dispenser was not delivered”

Account Question:

  • “Account”
  • “Acount”

Return/ Replace Question:

  • “Water cooler is dripping needs to be replaced”
  • “Return cooler”

Employment Question:

  • “Employment”

Website/ Application Question:

  • “Schedule appointment”

Other Question:

  • “Equipment”
  • “Pick up empties”
  • “About order”

About

Poland Spring FAQ
Let Website guess: The user of website is here because The User of Website have a question. Because much like the lighthouses in Maine, www.polandspring.com want to point The User in the right direction (only instead of away from dangerous rocks, website is steering The Client toward enlightening answers). The FDA defines spring water as "water derived from an underground formation from which water flows naturally to the surface of the earth." The FDA sets stringent national standards for what qualifies as "spring water" - standards that Poland Spring consistently meets or exceeds. Spring water shall be collected only at the spring or through a borehole that taps into the underground formation feeding the spring. There must be a natural force causing the water to flow to the surface through a natural orifice. The location of the spring shall be identified. The FDA defines the term "spring water" and regulates the bottled water industry.
To read more: https://www.polandspring.com/faq
Top Poland Spring Services

Delivery Service, Customer Care

Top Poland Spring Products

Bottled Water, Sparkling Bottled Water, Water Dispenser

Poland Spring Pros and Cons

Pros: Customer service area, Water, Customer service calling back, Your water, Water taste

Cons: Toxic taste, I am afraid there is something harmful in it, Customer service, Taste of the water, Customer service horrible

Related Companies

Nestle, ReadyRefresh, Stouffers, Nespresso, Nestle Waters

Summary

Poland Spring is a brand of bottled water which is manufactured by a subsidiary of Nestl and sold in the United States. The brand was founded in 1845 by Hiram Ricker. Despite the name, the water does not come from the country of Poland but from derived multiple sources which are located in the state of Maine, including Poland Spring and Garden Spring in Poland, Clear Spring in Hollis, Evergreen Spring in Fryeburg, Spruce Spring in Pierce Pond Township, and White Cedar Spring in Dallas Plantation. Recently, the Poland Spring brand has adopted a bottle using 30 less plastic, as did the other Nestl Waters North America brands. Poland Spring is considered to be the top-selling spring water brand in America.

Poland Spring reviews and complaints

Poland Spring is ranked 192 out of 734 in Food Manufacturers category

Area Served

USA

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