State: Massachusetts Clear all filters (18 of 176 reviews match)
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3.0
Details
I emailed Poland Spring about this issue, and was told that it was not a quality issue on their end. I only have trouble with the gallon and 2.5 gallon jugs tasting off- none of the other bottles or even the 3L containers have this flavor. I find it virtually...
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Review
#801300 Review #801300 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$30
Preferred solution
Let the company propose a solution
1.8
Details
Horrible customer service VERY DISAPPOINTED. Over the weekend we signed up for monthly water deliveries we set up online and they said they would deliver the water cooler and 4 (5 gallons) of water between 8:00 am and 7:00 pm ( huge time window). No one showed up and I...
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Review
#844787 Review #844787 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
Opened up a water bottle this AM to take meds. First sip I smelled something like sewer gas and thought it was morning breath. Took a second sip and noticed the closer the bottle was to my face the more it smells. Opened up a second bottle - no smell. Held both up...
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Review
#691942 Review #691942 is a subjective opinion of poster.
Cons
  • Smelly water with particles
Reason of review
Bad quality
Loss
$20
Tags
  • Spring Water
2.3
Details
I received the "new" cooler 3 days ago and the hot water spigot does not work (no hot water) and the cold spigot does not disperse cold water. Also, Poland Springs has screwed up my checking account billing me with different amounts every month. I am EXTREMELY...
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1 comment
Anonymous
#988891

There is a switch in the back tp turn on your hot water. It is a safety mechanism. Also, the hot water spigot requires ypu to push back then down - again for your protection.

Review
#639264 Review #639264 is a subjective opinion of poster.
Pros
  • Customer service area
Cons
  • Receiving a faulty and used unit
Reason of review
Bad quality
Tags
  • water delivery
we were not notified of a delivery in our secured apartment and some how the poland spring rep got in and left everything outside my door in the hallway where it easily could have been taken. We set the up the unit as we read the 3 hand written instructions and the...
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Review
#646531 Review #646531 is a subjective opinion of poster.
Cons
  • Toxic taste
  • Customer service
Reason of review
no contact number available
Preferred solution
Deliver product or service ordered
Tags
  • Dispenser
1.5
Details
We had an account with Poland springs. We upped our quota for summer because of the heat, we then attempted to suspend our service as we had more water than we could use. Almost a year later we finished our water and contacted the company. Because we hadn't ordered,...
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Review
#650545 Review #650545 is a subjective opinion of poster.
Reason of review
Poor customer service

Poland Spring - Review about Bottle from Lunenburg, Massachusetts

Poland Spring - Review about Bottle from Lunenburg, Massachusetts
I bought a 24 pack. One of the bottles is dirty I side. After I drank most of it. I'll send an image
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Review
#563765 Review #563765 is a subjective opinion of poster.
Reason of review
Damaged or defective
What's happening lately with "POLAND SPRING" water?? last week I would not drink 3 out of 5 gallons of "POLAND SPRING" purchased due to an awful putrid taste. Today I bought 10 more gallons and placed one in the refrigerator to chill. When I finally chose to have...
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9 comments
Anonymous
#698254

Same problem here, I work out in the field and buy my Poland Spring water by the gallon. For the last month it has been hit and miss whether or not I get the bad tasting water.

One thing I have noticed is that it only happens to me when I buy by the gallon. 1 liter and sports drink size dont have that taste.

I cant identify just what it is, almost like a cross between chlorine or possibly some of the plastic flavor comming from the gallon containers. In any case I am done with Poland Spring water until they rectify this situation.

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Review
#155878 Review #155878 is a subjective opinion of poster.