State: Massachusetts Product: Poland Spring Delivery Service Clear all filters (4 of 23 reviews match)
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Trying to switch from Poland Spring

2.3
Details
Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future dates. I am just about ready to cancel poland spring but need an alternative. Now they have also gone to a foreign call center. You can only hope to get an American-based call center as they are on top of issues.
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Review
#1591045 Review #1591045 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Poland Spring in Worcester, Massachusetts - Disingenuous company, avoid at all costs

I signed up for their special where you get 50% off on your first delivery, free first delivery and free water cooler rental with automatic monthly service. The company billed me as there was no special at all. I called the customer service the day after delivery and waited 50 minutes to speak with Kristen who said she would take care of the billing problem. Initially the problem was fixed, but a week later even more charges appeared. I called customer service and waited 57 minutes to speak with Julian to fix the billing problems and cancel my account. Hopefully this is my last contact with them. Very poor customer service and billing problems galore. I would highly advise staying away from this company.
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Review
#1528819 Review #1528819 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
1.8
Details
Horrible customer service VERY DISAPPOINTED. Over the weekend we signed up for monthly water deliveries we set up online and they said they would deliver the water cooler and 4 (5 gallons) of water between 8:00 am and 7:00 pm ( huge time window).No one showed up and I...
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Review
#844787 Review #844787 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Order processing issue
we were not notified of a delivery in our secured apartment and some how the poland spring rep got in and left everything outside my door in the hallway where it easily could have been taken. We set the up the unit as we read the 3 hand written instructions and the...
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Review
#646531 Review #646531 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Cons
  • Toxic taste
  • Customer service
Reason of review
no contact number available
Preferred solution
Deliver product or service ordered
Tags
  • Dispenser

Contact Poland Spring Customer Service

Mailing Address:
Nestle Waters of North America Inc.
900 Long Ridge Road Building 2
Stamford, Connecticut 06902
United States
Phone:
(800) 477-7464
All Poland Spring Contacts