New York, New York
Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality

Scheduled delivery for Friday 1-4pm, never came. They claimed I wasn't home, I was home the entire time.

Rescheduled to Saturday same time, never came. Called up again was now told the trucks had an issue which is why the deliveries never came on Friday and Saturday, told me they would be delivered on Monday same time. Monday 1-4pm the delivery never came.

When I called up customer service Monday at around 530pm they informed me my delivery had now been changed to Tuesday morning with ZERO notification to me.

I was furious, requested a cancellation immediately and will never order from Poland Spring Direct again.

I am in Manhattan and ran into this, I can't imagine how they'd handle an order outside NYC. Buyer beware.

Product or Service Mentioned: Poland Spring Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Poland Spring Cons: Customer service, Accountability.

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