State: New York Clear all filters (41 of 176 reviews match)
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1.3
Details
Scheduled delivery for Friday 1-4pm, never came. They claimed I wasn't home, I was home the entire time. Rescheduled to Saturday same time, never came. Called up again was now told the trucks had an issue which is why the deliveries never came on Friday and...
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Review
#644348 Review #644348 is a subjective opinion of poster.
Cons
  • Customer service
  • Accountability
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • POLAND SPRING WATER DELIVERY

Poland Spring Customer Care Review

1.0
Details
To reach customer service on the phone can take 39 minutes or more. But try to call new accounts and they're ready for your call in 10 seconds. Try it!!!!!!
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Review
#696361 Review #696361 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

Horrible customer service waited home all day for delivery and never showed up and no phone call. Treated me like an animal
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Review
#722931 Review #722931 is a subjective opinion of poster.
Reason of review
Problem with delivery

Poland Spring Water Review from Babylon, New York

Purchased 3 cases of their 16oz bottle water from my local Stop & Shop not too long ago. Down to my last case when i noticed that I have encountered 3 bottles so far that have a sweet, almost perfumy smell to it. It also tastes off, kinda soapy if i had to put a name on it. My mom purchased their smaller bottles at the stop & Shop near her and said she had one that was the exact same way. Neither bottles are expired or close to expiring.
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Review
#710007 Review #710007 is a subjective opinion of poster.
Reason of review
Bad quality

Charge Review

1.0
Details
I owed Poland spring some balance after I paid it I saw they charged me additionally twice same amount. I tried email them and calling them and no one can't explain me why instead of 1 time they charged me 3 times for amount I did not owe them!!!! Terrible customer service.
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Review
#613592 Review #613592 is a subjective opinion of poster.
Reason of review
Problems with payment
3.0
Details
Totally unreliable should be their motto.The give you a delivery date and then never show up.In the meantime the empty bottles blow away and are gone. This is the fourth day that I'm waiting for water.Same thing happened last year.I guess they don't care about their...
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Review
#609636 Review #609636 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$35
Preferred solution
Deliver product or service ordered

Poland Spring in Babylon, New York - Inadequate Billing System

For more than two years I have constantly had to call Poland Springs for a bill to be sent to my home. Each time I called, I had to deal with a different person. Numerous calls were made, each time being promised the problem would be resolved. After each call, when a bill was received, I was always charged a late fee. I always had to call them back again, wasting more time on the phone to have the late fees deducted from my bill. My last call to them was over not receiving bottle return credits. My latest bill was $68, which then became $13 after I had to call and have them remove a $40 credit for bottles I had returned. Sorry Poland Spring, but I'm tired of doing your bookwork and wasting my time on the phone correcting accounting errors. No more deliveries for me.
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Review
#600726 Review #600726 is a subjective opinion of poster.
Reason of review
Poor customer service
today I call them try to have my account cancel, then they told me I got to bring the water cooler back to them which I paid 259.99 dollar buy two years ago. They offer me 2 options, bring back water cooler or pay another 259.99 buy my own water cooler.... And their...
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Review
#473476 Review #473476 is a subjective opinion of poster.
We've been long-time (more than 15 years) customers, only because there are no other residential water delivery providers in our area. The only consistent thing about their service is the unreliability. They deliver products we don't order, fail to deliver products we...
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Review
#476933 Review #476933 is a subjective opinion of poster.

Poland Spring in Albany, New York - Water

I am sitting here eating a sandwich with a bottle of Poland Spring water and I happen to pick it up to take a drink and there is floatie thingies in the bottle. This is not nice. Now I will have to go through the rest of the case to make sure they all are not like this. I don't see how pure spring water should have any contaminant in it. You had better do a better job of concealing what is in your water or water bottles. Inspectors must not be doing their jobs. Something is wrong somewhere. Shame on you!!!!!
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1 comment
Anonymous
#601424

Did you really say floatie thingies? I think your thingy might be a little floaty.

Review
#380349 Review #380349 is a subjective opinion of poster.