Totally unreliable service | Poland Spring in Forest Hills, New York

We've been long-time (more than 15 years) customers, only because there are no other residential water delivery providers in our area. The only consistent thing about their service is the unreliability. They deliver products we don't order, fail to deliver products we do order, and come on their own schedule, which has no relation to the delivery schedule they provide us or the notifications they send by email or phone. Over the past few months we have not received even one delivery on the promised date; we have been without water now for days, and they refuse to give us a guaranteed delivery date. I should add that we do not live in a rural area or one that has been cut off from civilization by natural disaster -- this is New York City! I should also make clear that we have consistently paid all of their invoices by the due date, so this complaint does not stem from any kind of customer-provider dispute. They are simply arrogant and unreliable. If you have any other options for water delivery service in your area, do yourself a favor and avoid Poland Spring.
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#476933 Review #476933 is a subjective opinion of poster.
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Mailing Address:
900 Long Ridge Road Building 2
Stamford, Connecticut 06902
United States
(800) 477-7464
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