Reading, Massachusetts
Diversity of Products or Services

We had an account with Poland springs. We upped our quota for summer because of the heat, we then attempted to suspend our service as we had more water than we could use.

Almost a year later we finished our water and contacted the company. Because we hadn't ordered, and it was the companies idea to suspend our service, they cancelled us and sent us to collections! We reached out to customer service and after their blaise' concern we cancelled our account!

When I said "maybe we should cancel..." A customer service rep said "ok", did not try to work with us!! Beware horrific customer service!!!!

Product or Service Mentioned: Poland Spring Customer Care.

Reason of review: Poor customer service.

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