Poland Spring - A promise

I have been waiting for a delivery for the last two weeks and nothing , my neighbor next door got 20 bottles and I have nothing . If your delivering next door whats the reason I didnt get . Your customer service is overseas and there is only so much they can do . Pls respond

User's recommendation: Be honest with your customers.

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ID
#1843450 Review #1843450 is a subjective opinion of poster.
Location
New York, New York
Service
Poland Spring Delivery Service
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Poland Spring - Last jug of water tasted like a Chemicals

1.9
Details
We have had Nestles water for the past 7 months via home delivery. The last jug of water was gross. Had a chemical taste that also smelled like Gasoline or Oil. We cleaned dispenser and still tasted gross. So we called and decided to buy a new dispenser from them. Delivery was supposed to be today, so stayed home waiting. After no delivery a chat was begun with them only to find out the dispenser is on back order until the end of January, so we abruptly ended our delivery. I had also tried to call them to no avail. Their automated phone tree was skipping and repeating itself and would not connect. It seems that the complaints are valid and their CS is declining. If I didn't set up an online chat I would still be waiting for a delivery.
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ID
#1763629 Review #1763629 is a subjective opinion of poster.
Location
York, Maine
Service
Poland Spring Delivery Service
Pros
  • Initial service was great but good luck calling
Cons
  • I am afraid there is something harmful in it
Reason of review
Poor customer service
Loss
$24
Preferred solution
Cancel service and refund for 3 unused 5 gallons of water

Poland Spring - Unauthorized order

1.0
Details
I keep getting water on my stoop!! We got two orders this month and I do not want them or to be charged for them. I called Customer Service but it was all in Spanish.
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ID
#1691150 Review #1691150 is a subjective opinion of poster.
Service
Poland Spring Delivery Service

Poland Spring - Horrible with customer service

1.0
Details
I want to speak with a person. I called the 1-800-477-7464 number and got a woman on the other end who passed me on to your automated call system. Some customer service! What I want is for you to send me a schedule of the water delivery. We have bottles piling up because you have failed to send us one. And this is not a new request. I have checked with our town hall in East Hartland and they apparently don't get a satisfactory response from you. I live at 40 South road in East Hartland and want you TODAY to send us a schedule. Otherwise I will call the Better Business Bureau and lodge a complaint.
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ID
#1673609 Review #1673609 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Pros
  • Customer service calling back
Reason of review
Problem with delivery

Trying to switch from Poland Spring

2.3
Details
Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future dates. I am just about ready to cancel poland spring but need an alternative. Now they have also gone to a foreign call center. You can only hope to get an American-based call center as they are on top of issues.
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ID
#1591045 Review #1591045 is a subjective opinion of poster.
Location
Norwood, Massachusetts
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Poland Spring - Delivery service just gets more infuriating while prices rise

1.3
Details
Do you have an upcoming delivery? No you don't! Despite what it says on their website, you either have a delivery date that is later than one listed, or better, your delivery date was today! And you had no warning. And now the number of bottles in your garage has doubled. Wtf Want to stop the madness by skipping your upcoming deliveries? Be careful, there's a skip fee. Sarcastic BTW, the prices just went up again. Angry This is a day in my life as a Poland Springs customer. I'm done. Once this round of bottles is empty, I will begin the probably arduous process of cancelling my account. What a POS company Poland Springs has become.
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ID
#1550301 Review #1550301 is a subjective opinion of poster.
Location
Poland, Maine
Service
Poland Spring Delivery Service
Pros
  • Water
Cons
  • Unreliable delivery schedule
  • Web user interface for deliveries
  • Price hikes
Reason of review
Order processing issue
Preferred solution
Cancel my service

Poland Spring - Disingenuous company, avoid at all costs

I signed up for their special where you get 50% off on your first delivery, free first delivery and free water cooler rental with automatic monthly service. The company billed me as there was no special at all. I called the customer service the day after delivery and waited 50 minutes to speak with Kristen who said she would take care of the billing problem. Initially the problem was fixed, but a week later even more charges appeared. I called customer service and waited 57 minutes to speak with Julian to fix the billing problems and cancel my account. Hopefully this is my last contact with them. Very poor customer service and billing problems galore. I would highly advise staying away from this company.
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ID
#1528819 Review #1528819 is a subjective opinion of poster.
Location
Worcester, Massachusetts
Service
Poland Spring Delivery Service

Poland Spring - Unreliable service and hour long wait for customer service

Poland Springs does not adhere to the delivery dates they tell their customers. You basically never know when your delivery is arriving or when to leave your empty 5 gallon containers outside for pickup. When you call to speak with customer service it is a minimum 25 minute wait time or, like today, they said it will be an hour wait. This "convenient" service is not worth it. I would strongly recommend finding a company other than Poland Springs!
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ID
#1524214 Review #1524214 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
1.8
Details
This company is very bad I’m very frustrated because I ask if they can change the water dispenser and they tell me they will deliver next deliver day and my husband take the day off to wait for them and I call to make shure if they came at the and of the day told me...
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ID
#1458896 Review #1458896 is a subjective opinion of poster.
Location
Hartford, Connecticut
Service
Poland Spring Delivery Service

Poland Spring Reviews

  1. 45 reviews
  2. 26 reviews
  3. 8 reviews
  4. 5 reviews
  5. 6 reviews
Poland Spring reviews

ReadyRefresh - Dont even think about starting service here

2.4
Details
I cannot remember the last time I had a water delivery on the original scheduled date. Some rescheduled deliveries are days later. Customer service is pleasant enough and they keep saying that they are short on drivers. Well hire some! I had a new dispenser delivered a few months ago and it just stopped working. Water will not come out and I have a full bottle on the unit. It was scheduled over a week ago to have someone come and deliver and new unit. They took it upon themselves to change the schedule to a day where I knew I would not be home. This is not a matter of just leaving empty bottles out front, I need someone to remove the bottle and remove the dispenser. I am so tired of all this garbage, I am going to pay a little extra and get my water from someplace more reliable. What is interesting is that the reviews are horrible across the country, ever since Poland spring is being delivered through ready refresh
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ID
#1296925 Review #1296925 is a subjective opinion of poster.
Location
Livingston, New Jersey
Service
Poland Spring Delivery Service
Pros
  • Quality of the water
Cons
  • Never deliver on the scheduled date
Reason of review
Problem with delivery

Poland Spring - Still waiting for my delivery

My delivery was supposed to come June 17th. After several reschedules still not water. The new schedule date is July 5th. I'll see what happens tomorrow
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ID
#1295325 Review #1295325 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery

Poland Spring - Horrible service and customer service

2.2
Details
i signed up for the delivery of water monthly. they literally take a week and a half to deliver the water. the said they would deliver on tge 15th its now the 22nd n they r telling me they are rescheduling again for the 25th. i called to voice my complains because this is the second month This is happening. the customer service rep was unapologetic. unreliable unprofessional jus outright horrible service. dont subscribe for this non sense.
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ID
#1286044 Review #1286044 is a subjective opinion of poster.
Service
Poland Spring Delivery Service

Poland Spring - I was supposed to receive a delivery yesterday June 20

1.0
Details
I did not receive delivery and ready refresh does not answer the phone or email
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ID
#1285108 Review #1285108 is a subjective opinion of poster.
Location
Islandia, New York
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery

Poland Spring - Cancelled delivery month to month

3.9
Details
Ok where do I start? I always loved Poland spring water simply for the convenience of home delivery!! However it has become quite frequent that they cancel and reschedule home deliveries. Normally I wouldn’t mind but this happens every single month without fail and in June 2018 they resceheduled my home delivery 2x I reached out by email and I have still yet to hear from them!! It is a wise choice to look into alternative water companies..
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ID
#1279919 Review #1279919 is a subjective opinion of poster.
Service
Poland Spring Delivery Service

Poland Spring - Morristown NJ

Poland Springs is the worst! They have a monopoly in Morristown, NJ and have NEVER delivered our water on schedule. It is literally the worst “service” ever. We need more options out here. This is what happens when there is no competition. There is no incentive to follow a schedule or have any respect for clients. What a shame. We always have to buy 5 gallon jugs from Home Depot or Wal Mart because of the horrible service out here.
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ID
#1275713 Review #1275713 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Bad quality