Product: Poland Spring Delivery Service Clear all filters (21 of 21 reviews match)
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Poland Spring - Delivery service just gets more infuriating while prices rise

Do you have an upcoming delivery? No you don't! Despite what it says on their website, you either have a delivery date that is later than one listed, or better, your delivery date was today! And you had no warning. And now the number of bottles in your garage has doubled. Wtf Want to stop the madness by skipping your upcoming deliveries? Be careful, there's a skip fee. Sarcastic BTW, the prices just went up again. Angry This is a day in my life as a Poland Springs customer. I'm done. Once this round of bottles is empty, I will begin the probably arduous process of cancelling my account. What a POS company Poland Springs has become.
1.3
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Additional Fees
Advertised vs Delivered
Billing Practices
Product or Service Quality
Value for money
Website
Poland, Maine
Product
Poland Spring Delivery Service
I liked
  • Water
I didn't like
  • Unreliable delivery schedule
  • Price hikes
  • Fees
#1550301
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Poland Spring - Disingenuous company, avoid at all costs

I signed up for their special where you get 50% off on your first delivery, free first delivery and free water cooler rental with automatic monthly service. The company billed me as there was no special at all. I called the customer service the day after delivery and waited 50 minutes to speak with Kristen who said she would take care of the billing problem. Initially the problem was fixed, but a week later even more charges appeared. I called customer service and waited 57 minutes to speak with Julian to fix the billing problems and cancel my account. Hopefully this is my last contact with them. Very poor customer service and billing problems galore. I would highly advise staying away from this company.
Product
Poland Spring Delivery Service
#1528819
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Poland Spring - Unreliable service and hour long wait for customer service

Poland Springs does not adhere to the delivery dates they tell their customers. You basically never know when your delivery is arriving or when to leave your empty 5 gallon containers outside for pickup. When you call to speak with customer service it is a minimum 25 minute wait time or, like today, they said it will be an hour wait. This "convenient" service is not worth it. I would strongly recommend finding a company other than Poland Springs!
Product
Poland Spring Delivery Service
#1524214
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This company is very bad I’m very frustrated because I ask if they can change the water dispenser and they tell me they will deliver next deliver day and my husband take the day off to wait for them and I call to make shure if they came at the and of the day told me...
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1.7
Product
Poland Spring Delivery Service
#1458896
I cannot remember the last time I had a water delivery on the original scheduled date. Some rescheduled deliveries are days later. Customer service is pleasant enough and they keep saying that they are short on drivers. Well hire some! I had a new dispenser delivered a...
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2.5
Product
Poland Spring Delivery Service
I liked
  • Quality of the water
I didn't like
  • Never deliver on the scheduled date
#1296925

Poland Spring - Horrible service and customer service

i signed up for the delivery of water monthly. they literally take a week and a half to deliver the water. the said they would deliver on tge 15th its now the 22nd n they r telling me they are rescheduling again for the 25th. i called to voice my complains because this is the second month This is happening. the customer service rep was unapologetic. unreliable unprofessional jus outright horrible service. dont subscribe for this non sense.
2.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
Product
Poland Spring Delivery Service
#1286044
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This is crazy. I call "'customer service and the recording states they are having higher than usual call volume???? Seriously. What is this Comcast? They don't give you an option to hold, leave a message or anything. They push you to the website. So I sent them a...
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Anonymous
Anonymous

Same here, Finally got off the phone with customer service (once I was able to get through!) and they were no help. Not apologetic and just said they are having operational is...

Anonymous
Anonymous

Same here. Very surprised that their service is so ***

Product
Poland Spring Delivery Service
#1269346

Poland Spring - Late delivery and horrible customer service

I haven’t received water for 10 days and they keep pushing it. Horrible and rude customer service.
1.6
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
Product
Poland Spring Delivery Service
#1262337
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I had to always contact them for my delivery never call me to let me know they was not coming I would stay home all that day waitng for them It was always a excuse. now I will have to find another reliable company am disable and cannot lift the cases of water that I...
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Product
Poland Spring Delivery Service
#1249357
I have grandparents,babies and kids at my home and We can not get water from Poland Spring easily even we are a member of them for 10 years! We are always out of the water whenever I call customer service They don’t do anything !.
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Anonymous
UnHappyCustomer

I have been waiting for 8 days for a delivery. It was due 5/11/18 and it still has not been delivered. They just keep pushing the date out. Customer service is horrible! They ...

Product
Poland Spring Delivery Service
#1195297