Product: Poland Spring Delivery Service Clear all filters (23 of 23 reviews match)
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Trying to switch from Poland Spring

2.3
Details
Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future dates. I am just about ready to cancel poland spring but need an alternative. Now they have also gone to a foreign call center. You can only hope to get an American-based call center as they are on top of issues.
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Review
#1591045 Review #1591045 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Poland Spring - Delivery service just gets more infuriating while prices rise

1.3
Details
Do you have an upcoming delivery? No you don't! Despite what it says on their website, you either have a delivery date that is later than one listed, or better, your delivery date was today! And you had no warning. And now the number of bottles in your garage has doubled. Wtf Want to stop the madness by skipping your upcoming deliveries? Be careful, there's a skip fee. Sarcastic BTW, the prices just went up again. Angry This is a day in my life as a Poland Springs customer. I'm done. Once this round of bottles is empty, I will begin the probably arduous process of cancelling my account. What a POS company Poland Springs has become.
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Review
#1550301 Review #1550301 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Pros
  • Water
Cons
  • Web user interface for deliveries
  • Fees
  • Price hikes
Reason of review
Order processing issue
Preferred solution
Cancel my service
Tags
  • water delivery
1.7
Details
This company is very bad I’m very frustrated because I ask if they can change the water dispenser and they tell me they will deliver next deliver day and my husband take the day off to wait for them and I call to make shure if they came at the and of the day told me...
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Review
#1458896 Review #1458896 is a subjective opinion of poster.
Service
Poland Spring Delivery Service

Poland Spring - Unreliable service and hour long wait for customer service

Poland Springs does not adhere to the delivery dates they tell their customers. You basically never know when your delivery is arriving or when to leave your empty 5 gallon containers outside for pickup. When you call to speak with customer service it is a minimum 25 minute wait time or, like today, they said it will be an hour wait. This "convenient" service is not worth it. I would strongly recommend finding a company other than Poland Springs!
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Review
#1524214 Review #1524214 is a subjective opinion of poster.
Service
Poland Spring Delivery Service

Poland Spring - Disingenuous company, avoid at all costs

I signed up for their special where you get 50% off on your first delivery, free first delivery and free water cooler rental with automatic monthly service. The company billed me as there was no special at all. I called the customer service the day after delivery and waited 50 minutes to speak with Kristen who said she would take care of the billing problem. Initially the problem was fixed, but a week later even more charges appeared. I called customer service and waited 57 minutes to speak with Julian to fix the billing problems and cancel my account. Hopefully this is my last contact with them. Very poor customer service and billing problems galore. I would highly advise staying away from this company.
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Review
#1528819 Review #1528819 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
2.5
Details
I cannot remember the last time I had a water delivery on the original scheduled date. Some rescheduled deliveries are days later. Customer service is pleasant enough and they keep saying that they are short on drivers. Well hire some! I had a new dispenser delivered a...
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Review
#1296925 Review #1296925 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Pros
  • Quality of the water
Cons
  • Never deliver on the scheduled date
Reason of review
Problem with delivery

Poland Spring - Horrible service and customer service

2.1
Details
i signed up for the delivery of water monthly. they literally take a week and a half to deliver the water. the said they would deliver on tge 15th its now the 22nd n they r telling me they are rescheduling again for the 25th. i called to voice my complains because this is the second month This is happening. the customer service rep was unapologetic. unreliable unprofessional jus outright horrible service. dont subscribe for this non sense.
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Review
#1286044 Review #1286044 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
This is crazy. I call "'customer service and the recording states they are having higher than usual call volume???? Seriously. What is this Comcast? They don't give you an option to hold, leave a message or anything. They push you to the website. So I sent them a...
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3 comments
Anonymous
#1496358

Same here, Finally got off the phone with customer service (once I was able to get through!) and they were no help. Not apologetic and just said they are having operational is...

Review
#1269346 Review #1269346 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery

Poland Spring - Still waiting for my delivery

My delivery was supposed to come June 17th. After several reschedules still not water. The new schedule date is July 5th. I'll see what happens tomorrow
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Review
#1295325 Review #1295325 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery

Contact Poland Spring Customer Service

Mailing Address:
Nestle Waters of North America Inc.
900 Long Ridge Road Building 2
Stamford, Connecticut 06902
United States
Phone:
(800) 477-7464
All Poland Spring Contacts

Poland Spring - Late delivery and horrible customer service

1.6
Details
I haven’t received water for 10 days and they keep pushing it. Horrible and rude customer service.
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Review
#1262337 Review #1262337 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery