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So, I returned my 12 empty 5-gallon Poland Spring bottles to the metal cage outside the local Walmart in Clinton, NJ. I received (12) exchange tickets and explained my situation and they told me that they have an agreement with Poland Spring but they are not allowed to refunds my $84 ($7 per bottle deposit) and referred me to Poland Springs. I called and explained that I was trying to get my bottle deposits refunded because I was no longer buying Poland Spring water, they stated "Under the Bottle Exchange Program, a consumer pays a bottle exchange fee with their initial purchase of a 5-gallon bottle of water.

Upon return of that empty 5-gallon bottle, a consumer can buy a filled 5-gallon bottle of water without having to pay the bottle exchange fee again, 5-gallon water bottles are not subject to the collection of "REFUNDABLE" bottle deposits and refunds are not paid for their return." So thanks to some lawyer(s) this sneaky loophole means their "bottle exchange fee" is not actually a "bottle deposit fee" but a way to make millions more $$$ by victimizing the typical consumer who would clearly see NO DIFFERENCE between a reasonable "bottle deposit fee" and Poland Springs shameful and non-refundable "bottle exchange fee" !

So, once you put your 5 gal bottles into the one-way chute of the metal bottle exchange receptacle and get the exchange ticket, how would I then be able to keep them since according to Poland Spring "the have NO cash value and are yours to keep" and why would I want them especially since these leach BPA into the water !

User's recommendation: Avoid Poland Spring.

Monetary Loss: $84.

Preferred solution: Full refund.

Poland Spring Cons: Misleading bottle deposit fee, Deceptive bottle deposit fee.

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Bob L Fnj

As of Nov 15, 2021, I haven't been contacted by Poland Spring. The issue remains unresolved.

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