Poland Spring Reviews

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New Reviewer
I have always enjoyed poland springs water, until the last few months. Every once in a while a gallon would have a very strong taste to it, infact it would leave an after taste in my mouth, couldn't drink it. Every week I buy 6 gallons of poland springs water, don't...
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72 comments
#2089687

I just bought 2 gallons of Poland Spring from a local store here in NJ and both have a strong chemical and/or metallic odor and a strange taste. Something is very wrong.

I usually buy Deer Park water because it tastes the best to me but the store was out of it. This water sucks.

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ID
#443583 Review #443583 is a subjective opinion of poster.
Location
Manchester, New Hampshire
Loss
$12

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Verified Reviewer
New Reviewer

Read below

Spoke to someone a while back for some damaged water bottles. I was supposed to receive some coupons and still haven't. They also wanted the damaged ones back which I did send in a envelope that was provided by your company.
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ID
#3111586 Review #3111586 is a subjective opinion of poster.
Location
Hamburg, New York
Preferred solution
Price reduction
New Reviewer

Taste is really bad

I purchased 3 gallons of Poland Spring at Family Dollar on Sunday. I thought it was me that might be sick, but then I saw a post from earlier in November, in which someone else had the same complaint about the taste of the water.

User's recommendation: This is the first time that I have encountered this issue.

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ID
#3108930 Review #3108930 is a subjective opinion of poster.
Location
Clifton, New Jersey
Loss
$5
Preferred solution
For Poland Spring to be aware of situation and resolved it. I’ve been drinking Poland Spring for almost 20 years.
New Reviewer

No response

My water is delivered, no one ever knocks to let me know it's here. I need my empties picked up. I sent them a note stating this, 3 deliveries later, still no empty bottle pickup!!!Get another companyget
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ID
#3049043 Review #3049043 is a subjective opinion of poster.
Location
Fort Myers, Florida
Loss
$36
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Make a complaint

At first when I placed the first order and requested the rental equipment I got a USED,FILTHY,DISGUSTING dispenser. So i had no choice but to purchase my own dispenser. When account was set up I requested a one delivery per month. After few months in they changed my delivery date and frequency without telling me and they double charged me.( like I got two delivery within a week) and when I complained about it they did nothing and continued to put more charges on my account and starts charging me late fees and all non sense charges. Worst company to do business with

User's recommendation: Avoid at any cost.

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ID
#3019236 Review #3019236 is a subjective opinion of poster.
Location
Paterson, New Jersey
Pros
  • Avaliable in many stores
Cons
  • Price hikes
  • Customer service horrible
Loss
$300
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Water is horrible. Tastes of heavy plastic and other kind of chemicals.

Bought Poland Spring gallon spring water. Tastes of heavy plastic and other chemicals. Can't even drink. Absolutely disgusting. Throwing it out.

User's recommendation: Do not buy the gallon Poland Spring Water.

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ID
#3014323 Review #3014323 is a subjective opinion of poster.
Pros
  • Customer service calling back
Cons
  • Plastic and chemical tasting water cannot drink
  • Plast
  • Bad containers
Loss
$10
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
So, I returned my 12 empty 5-gallon Poland Spring bottles to the metal cage outside the local Walmart in Clinton, NJ. I received (12) exchange tickets and explained my situation and they told me that they have an agreement with Poland Spring but they are not allowed to...
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1 comment
#2092340

As of Nov 15, 2021, I haven't been contacted by Poland Spring. The issue remains unresolved.

ID
#2977103 Review #2977103 is a subjective opinion of poster.
Cons
  • Misleading bottle deposit fee
  • Deceptive bottle deposit fee
Loss
$84
Preferred solution
Full refund
New Reviewer

To find out why they keep changing my delivery date. I'm out of water

I changed the amount I wanted delivered and the delivery date due to being out of water, but they keep changing the delivery date. It first was 10/14 then it went to 10/15 and now it has been changed to 10/16 im out of water
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ID
#2969254 Review #2969254 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Frustrating customer service

Tried for one hour to reschedule a delivery. Because I was not on my registered phone number, had to process through automated menu only. System kept hanging up, without resolution. I will be cancelling our subscription because. Like many companies/ call centers dont want to hire real people to help. And if they do, their usually understaffed!
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ID
#2866790 Review #2866790 is a subjective opinion of poster.
Location
Queens, New York

Delivery

This was not helpful. It was alike entering a void. No response and the cues on the telephone are not detailed or completely relevant.

User's recommendation: They suxk.

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ID
#2817038 Review #2817038 is a subjective opinion of poster.
Location
New York, New York

I just got an email that says pissed consumer how unprofessional read my reason why I don't know what's going on I put a stop to it and then it just showed up months later take it back then

I put a stop to my water being delivered to me because Financial situation and they started delivering it to me anyways
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ID
#2813810 Review #2813810 is a subjective opinion of poster.
Location
Pawtucket, Rhode Island

Small plates pieces in water

Started buying Poland Spring 2.5 gallon water jugs a couple years ago, but recently noticed small plastic pieces floating in my cup, it only happens for the first few cups ( 3-4, 8oz), I use a black coffee cup so they stand out like a sore thumb under kitchen lights.Thought it was a one off but 5 containers later still floaters in the first couple pours,Im assuming its from the spigot having not being properly cleaned and trimmed at the factory, a wire edge of sorts. Researched if other had this issue, no mention of it but did find this 2.5 g container also has a BPA lining so wont be drinking this cra

User's recommendation: Avoid this container or even the brand altogether.

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ID
#2796216 Review #2796216 is a subjective opinion of poster.
Location
Saugerties, New York

This is terrible service!! I’m trying to set up an online account and you want to charge me $4.99. That’s the worst customer service ever heard of. I might be canceling my plan completely

Your customer service used to be outstanding. You have really gone downhill and I have to waste my time using 100 symbols. This is the worst set up.

User's recommendation: Don’t use Poland soring.

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ID
#2686363 Review #2686363 is a subjective opinion of poster.
Location
Great Neck, New York
New Reviewer

Cant open bottles.

I love the Water but the last 2 case i bought i cannot open them. We have to use pliers to open them and still we have a problem with them.
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ID
#2661821 Review #2661821 is a subjective opinion of poster.
Pros
  • Good water
Loss
$5

Check the bill

I'm a loyal customer of 16 years on disability now and believe me my payments have always been on time, but I think it's awful they want 4.50 or 4.99 for meet to call in my payment.l am insulted !! Cindy Knudson
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ID
#2655773 Review #2655773 is a subjective opinion of poster.
Location
Beverly, Massachusetts

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Verified Reviewer
New Reviewer

Stealing money from customers

I have six 5 gallon bottles that I paid a $5.00 fee to purchase! I went to return bottles where I purchased them and was told they don't Take returns! So basically they're stealing money! I told Poland Spring corporate and they won't give the money back either! I said you give 5 cents on the small bottle and their reply was "that's State mandated"! Lesson here: BUYER BEWARE!!! I'M FOLLOWING UP WITH THE GOVERNORS OFFICE!!!

User's recommendation: BUYER BEWARE.

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ID
#2517050 Review #2517050 is a subjective opinion of poster.
Loss
$30
Preferred solution
Money returned for 5 gallon bottles returned

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