Poland Spring
Poland Spring Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 60 customer reviews; consumers are mostly dissatisfied with quality and service.
Positive Feedback
Customers note the product is widely available in stores and some praise the water and local delivery staff.
Negative Feedback / Risk Areas
- Frequent Poland Spring customer complaints about bad taste, plastic or chemical smells in bottles.
- Chronic delivery failures and unreliable auto-ship/subscription scheduling.
- Poor customer service, long waits, billing errors and unauthorized charges.
Key Takeaways for Future Customers
- Check recent Poland Spring reviews before subscribing and monitor billing closely.
- Consider alternative brands if delivery reliability or water taste is critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 60 customer reviews; consumers are mostly dissatisfied with quality and service.
Positive Feedback
Customers note the product is widely available in stores and some praise the water and local delivery staff.
Negative Feedback / Risk Areas
- Frequent Poland Spring customer complaints about bad taste, plastic or chemical smells in bottles.
- Chronic delivery failures and unreliable auto-ship/subscription scheduling.
- Poor customer service, long waits, billing errors and unauthorized charges.
Key Takeaways for Future Customers
- Check recent Poland Spring reviews before subscribing and monitor billing closely.
- Consider alternative brands if delivery reliability or water taste is critical.
Media from reviews
New York, New York
For the past almost year the taste of the water is terrible make me nauseous at times. Poland spring always been my choice but I can't anymore
- 15 of 24 bottles have a bad taste.
- Some bottles taste worse than others and can cause nausea in the morning.
- I will stop buying them.
From a whole package of water of 24 I've been getting at 15 of the bottles with the nastiest taste , went try drinking in the morning it makes me nauseous at times some of the bottles water taste more awful than others. I'm definitely stop buying them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnnoyed
- Bag delivery is delayed and timing is unclear.
- It is unclear how long shipping takes.
- Origin mentions Pakistan and potential future orders.
I still feel the same way that I did the last time there was no way that I am going to do this again. It’s taking way too long and I still haven’t gotten my package. I might get another one when I live in Florida and I’ll probably be used to everything coming really slow.
Its a stupid bag I mean, how long does it take to send anything else? Its a large item. I dont even wanna know how long it takes and where is it coming from Pakistan?
I just wanna know where in the world these items are coming from a bag you sticking in a box and you called a day. I may not be getting anything else from this place, but I may because I just like pulling spring Palm spring spring.Poland spring
- Great water
- Too long to get product
Preferred solution: Full refund
User's recommendation: Please call before making a choice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaited all summer for water deliveries
Primo Brands has a lot of issues. They keep making promises to deliver but then they cancel every time.
We haven’t received our water delivery since April. I just had to finally close our account.
I tried to use Ready-Refresh to deliver but all they have is excuses and no deliveries. I cancelled my account today.
- Its water
- Water never gets delivered
Preferred solution: Apology
User's recommendation: Don't use Ready Refresh for Poland Springs Water Delivery
Packaging
There was an issue with the packaging. The bottles were all leaning to the side and therefore would not stand up properly.
Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA 6 gallon pack tasted and smelled like plastic and made me sickened after using it.
- Tasted and smelled like plastic and made me sick.
- It was fine a week earlier, suggesting storage.
- Boiling did not fix it; the contaminants remained.
A 6-gallon pack tasted and smelled like plastic and made me sick after using it. I do not know why the quality ended up being so bad; I had ordered it one week before, and it was fine.
I am thinking perhaps it was stored in a poor way by delivery trucks. I tried boiling the water, and it did no good; whatever was in the water remained.
User's recommendation: Try Fiji or another, Poland Spring keeps selling their company and they may have changed their guidelines for filtering the water
New customer concerned about your delivery service provider
Primo delivery never delivers the water. After 3 months of calling, 1-2 week late deliveries, I cancelled service
User's recommendation: Do Not use Primo delivery service for Poland springs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGave a promise and didn't meet it
- Water delivery was promised for July 3 but arrived July 11.
- They request return of the water, a large discount, or account cancellation.
We were promised water delivery on july 3rd which was important because we had so many people. Customer service ( a woman) promised july 3rd.
We received on July 11th.
We don't need all that water now. Either take it back, give us a large discount or cancel my account
Kathie pawlakDon't deal 7 Point Road
Gloucester, MA 01930
User's recommendation: don't believe poland springs. You can't even call them a total waste
Randolph, Massachusetts
Poor customer service and poor delivery
- Service declined after changes from Poland Springs to Ready Fresh to Primo Water.
- Very poor customer service with long waits and unhelpful reps.
They were good when it was just Poland Springs then they went to Ready Fresh now Primo Water. Very bad customer service.
Wait time over one and a half hours and they talk over you and hang up when they cant help you. I have been waiting for water for three weeks now and on my fourth delivery date.
No one you speak to is from the US. Very POOR!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParts missing
The bottle caps are cheap and horrible very hard to open and when you get it open it leaks all over you. Very poor money making decision! Mike
- Horrible cap
Preferred solution: Correct the issue
User's recommendation: Got back to the prior caps
16.9 fl oz bottles are horrible the cap is extremely hard to open and bottle itself is very flimsy. When you grip the bottle to open the cap the water ends up leaking on you. Terrible design...go back to the old way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor late fee
- Ordered a 24 pack and received delivery; no invoice was provided.
- We mailed a check; it cleared, but a late fee applies and there is no invoice.
We ordered a 24 pack for the first time and we got the delivery, but the driver didn't bring the invoice. I wanted to pay, but the driver said that we could pay next time.
Then we received the mail and we wrote the check. The check has cleared, but I still have to pay a late fee.
This is very bad for a small business. I want to pay, but there's no invoice.
Preferred solution: They charge late fee
User's recommendation: I can't order again
Discoloring of your water bottle
I cannot in good faith keep buying this water with the bottles turning color the top of the bottles.
User's recommendation: Make your bottles clear again and I'll be back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheaper plastic bottle
- Plastic density in Poland Spring bottles has been reduced, making opening messy.
- Prices are higher for a lower quality product.
Poland Spring reduced the density of the plastic in the bottles. Now, you cannot open the bottle without making a mess; it is like squeezing a rope. Disgusting - higher prices for a lower quality product.
- Good water
- Cheaper bottles
User's recommendation: Other brands cheaper with a better quality
Landenberg, Pennsylvania
Feeling ill
Something is wrong with this water. Everyone in my house been feeling sick drinking this. Once I switched to deer Park felt much better.
Beverages Expert Talks
Coffee Subscriptions Are Not New
A founder and CEO of Amora Coffee, Jim Fosina, talks about the true value of quality coffee and tea and how coffee subscriptions can bring an enjoyable experience to coffee lovers.
Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisappointed in the company and employees
- Delivery dates were rescheduled a third time.
- A prior delivery went to a different address.
- If water isn't received by Monday, cancel and seek a refund.
I am quite disappointed in the delivery process of Ready Fresh. The delivery date has been rescheduled for the third time with reasons which are unbelievable.
How can they consider this a good customer service? I told the representative when I called that if I dont receive my water on Monday, I will be canceling the order and will never ever order from Poland Springs anymore and I want a refund. The delivery prior to this one was delivered not to my address but to another location. I believe my patience is running thin with such incompetence.
Something has to give, improvements have to be made to gain my business back. Thank you
Preferred solution: Full refund
User's recommendation: Sorry no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo water
- 25 bottles are at 10 Baror Point Blvd, Dorchester, MA 02125.
- No bottles delivered; please ship to 504 Metropolitan Ave, Hyde Park, MA 02136.
Hello I order water for two places my friend have 25 bottles of water at this address 10 baror point Blvd in Dorchester mass 02125 and I have gotten no bottles at all send to 504 metropolitan ave Hyde park mass 02136 thanks
User's recommendation: Good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTHEFT BY INTERNET COMMERCE
The same. They won’t pick up the empty bottles from when I used that company, there are approximately 20.
They have not refunded my account. If they come again, I’m having them arrested for trespassing and hiring a lawyer.
I cancelled fresh refresh in August bc they stopped carrying distilled water. 3 months later the began delivering again and charged my card unlawfully.
I called again, and manager said I never cancelled and he was going to charge my card.
I am furious.
Today I got yet ANOTHER delivery!!
I am reporting you to consumer protection and AMEX fraud dept.
I said on a recorded line you are not authorized to charge my card and you did. If you dont refund my card today and stop this delivery I will sue you.
Preferred solution: Full refund
User's recommendation: NEVER!
About
, , , ,
Poland Spring is a brand of bottled water which is manufactured by a subsidiary of Nestl and sold in the United States. The brand was founded in 1845 by Hiram Ricker. Despite the name, the water does not come from the country of Poland but from derived multiple sources which are located in the state of Maine, including Poland Spring and Garden Spring in Poland, Clear Spring in Hollis, Evergreen Spring in Fryeburg, Spruce Spring in Pierce Pond Township, and White Cedar Spring in Dallas Plantation. Recently, the Poland Spring brand has adopted a bottle using 30 less plastic, as did the other Nestl Waters North America brands. Poland Spring is considered to be the top-selling spring water brand in America.
Poland Spring is ranked 160 out of 4461 in Beverages category
USA
Brands Related to Poland Spring
ReadyRefresh
“Good Afternoon, I ordered a Water Cooler Cleaning Kit from Ready Refresh and I'm not happy at all with...“
Primo Water
“One star is about 5 too many for Primo. Ever since Primo took over ReadyRefresh, I have had NOTHING but...“
Crystal Springs Water
“In your merger, you elected to discontinue Crystal Springs Spring Water. I have been a customer for...“
Sparkletts
“Probably last 6 time pick up and stated delivery times, bottle #'s, were not done. Reliability is non...“
Companies Similar to Poland Spring
Dasani
“Plastic is THIN. Thinner pladtics shed more microplastics into your drinking water. As well as for the...“
Aquafina
“Bottle cap inside the bottle with another cap on it never opened. Cant believe that got by on the line,...“
Nantucket Nectars
“Bottle problems I cannot open your plastic bottles which are sealed far to tightly...by some stupid...“
Bai Brands
“I have seen something black at the bottom rim of some of my Bai wonder water drinks. It won't come off...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
In the last 8 days there have only been 4 business days. You will live without your stupid bag for a little longer.