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I have always enjoyed poland springs water, until the last few months. Every once in a while a gallon would have a very strong taste to it, infact it would leave an after taste in my mouth, couldn't drink it. Every week I buy 6 gallons of poland springs water, don't...
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66 comments
Keli
#1845308

The Poland Spring water we have been buying in the 24 packs has been having a machine oil taste to it...I thought it was just me but my son mentioned it and after seeing these comments I hope all of us won't end up with health issues from it.

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ID
#443583 Review #443583 is a subjective opinion of poster.
Location
Manchester, New Hampshire
Loss
$12

Sunken in plastic Poland Spring water gallons 3/4 and 1/2 full and sealed unopened.

3.0
Details
Sunken in plastic Poland Spring water gallons 3/4 and 1/2 full and sealed unopened.
Sunken in plastic Poland Spring water gallons 3/4 and 1/2 full and sealed unopened.
Why is a closed unopened Poland Spring water plastic gallon only 3/4 full, what could have happened? No apparent leak. Is it safe to drink most importantly. Delivered today August 19, 2020. The date on it is June, 9, 2020.
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ID
#2125434 Review #2125434 is a subjective opinion of poster.
Location
Franklin Square, New York

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Verified Reviewer

Found foreign material in bottle

Poland Spring - Found foreign material in bottle
Poland Spring - Found foreign material in bottle
Poland Spring - Found foreign material in bottle
Found plastic balloon material containing white powder in my water bottle, photos below.
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ID
#2125109 Review #2125109 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Cons
  • Foreign substance in water
  • Plastic balloon with white powder
Preferred solution
Let the company propose a solution

Did not credit me properly for returned empty bottles

1.0
Details
Failed to credit me for returned empty bottles
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ID
#2070760 Review #2070760 is a subjective opinion of poster.
Location
Greenburgh, New York
Preferred solution
Full refund

Horrible tasting water

The 3 large 2.5 gallons jugs of Poland Springs water tasted horrible. It had a terrible mildew taste, very hard to explain but NOT GOOD. I had the same taste last year and stopped buying and figured after a year maybe just a bad batch but the same crap. I think they fill up these large jugs from a faucet somewhere. Will Never buy again afraid to water my Plants they may die

User's recommendation: Never ever buy.

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ID
#1939470 Review #1939470 is a subjective opinion of poster.
Pros
  • Lately no pros
Loss
$20
Preferred solution
Let the company propose a solution

A promise

I have been waiting for a delivery for the last two weeks and nothing , my neighbor next door got 20 bottles and I have nothing . If your delivering next door whats the reason I didnt get . Your customer service is overseas and there is only so much they can do . Pls respond

User's recommendation: Be honest with your customers.

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ID
#1843450 Review #1843450 is a subjective opinion of poster.
Location
New York, New York
Service
Poland Spring Delivery Service
Preferred solution
Deliver product or service ordered

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Fed up with horrible service

1.0
Details
Not worth my time or trouble to detail. Service is horrible IN EVERY possible way.

User's recommendation: Don't bother with this company.

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ID
#1823879 Review #1823879 is a subjective opinion of poster.
Location
Newtonville, Massachusetts

Call Health depatment at your state ask for Food and Standard Division

I have notice same issue of taste and smell of PS in the past year. Its good to know other people felt the same. Too bad I have been drinking PS for the past 15 years since we moved to the East Coast. I have also had mouth irritation more like under tongue irritation. Sad to know this. I love PS
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ID
#1800336 Review #1800336 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Pros
  • Avaliable in many stores
Cons
  • Taste bad lately
Preferred solution
What is wrong with the water?

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I have been an advisor drinker of bottled Poland springs for years now but since I purchased 3 cases of bottled water at our local price rite store on Friday 1/25/20 I brought it home and was drinking it over the weekend and also giving it to my dog all weekend . As of...
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ID
#1774518 Review #1774518 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Pros
  • Customer service area
Cons
  • Toxic taste
  • Taste of the water
Reason of review
Bad quality
Loss
$15
Preferred solution
Let the company propose a solution

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Verified Reviewer

Last jug of water tasted like a Chemicals

1.9
Details
We have had Nestles water for the past 7 months via home delivery. The last jug of water was gross. Had a chemical taste that also smelled like Gasoline or Oil. We cleaned dispenser and still tasted gross. So we called and decided to buy a new dispenser from them. Delivery was supposed to be today, so stayed home waiting. After no delivery a chat was begun with them only to find out the dispenser is on back order until the end of January, so we abruptly ended our delivery. I had also tried to call them to no avail. Their automated phone tree was skipping and repeating itself and would not connect. It seems that the complaints are valid and their CS is declining. If I didn't set up an online chat I would still be waiting for a delivery.
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ID
#1763629 Review #1763629 is a subjective opinion of poster.
Location
York, Maine
Service
Poland Spring Delivery Service
Pros
  • Initial service was great but good luck calling
Cons
  • I am afraid there is something harmful in it
Reason of review
Poor customer service
Loss
$24
Preferred solution
Cancel service and refund for 3 unused 5 gallons of water

Poland Spring Products and Services Reviews

Product or Service Reviews
Bottled Water  1.8 77
Delivery Service  2.1 30
Water Dispenser  1.5 2
Bottle  1.4 2
Sparkling Bottled Water  3

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Latest Question

My spring water

I have a well that never stops and iv been here over 30 years. Do you buy property to get spring water helen. 8602301707 im in connecticut

Poland Spring Questions

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Verified Reviewer

Be careful when buying

2.3
Details
purchased 4 cases of the 23.7 oz water cloudy off taste
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ID
#1733756 Review #1733756 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Cons
  • Nasty taste cloudy water
  • Changed taste and flavor of poland springs water
Reason of review
Bad quality
Loss
$25
Preferred solution
Full refund

If you're concerned about your well being, do not purchase water from companies that bottle it in plastic. It's that simple.

1.0
Details
Your water is gross!!!!!!!!!!!!! You're beyond stupid if you think for one instant that your product is superior. You cannot bottle ANYTHING in PLASTIC and continue to be that ignorant!!!!!!!!!!! Even Figi Water, which is far better than yours, is now every bit as much trash as yours is BECAUSE they bottle their product in PLASTIC!!!!!!!!!!!!!!! You must subscribe to the philosophy: "When Ignorance is Bliss, Tis Folly to be Wise. I watched a documentary about Poland Spring, and it was hardly complimentary. Don't you obtain your water from a spring that the locals do not have access to, then sell it back to them in toxic plastic? That hardly seems fair.
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ID
#1714084 Review #1714084 is a subjective opinion of poster.
Location
Lewiston, Maine
Reason of review
False Advertising
Preferred solution
I just want people educated.

Don't bother.

1.0
Details
They told me to leave the dispenser outside with the empty bottles and they will pick them up. They said they never got the dispenser but they got the bottles. They stole my dispenser and now they want to charge me for it.
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ID
#1706356 Review #1706356 is a subjective opinion of poster.
Location
New York, New York

Unauthorized order

1.0
Details
I keep getting water on my stoop!! We got two orders this month and I do not want them or to be charged for them. I called Customer Service but it was all in Spanish.
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ID
#1691150 Review #1691150 is a subjective opinion of poster.
Service
Poland Spring Delivery Service

Chlorine taste

The case of water that I bought from BJs in Salem NH has a strong bleach or chlorine after taste. I had to throw the case away. This is happening often. I’ll be moving to another brand now
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1 comment
Anonymous
#1834936

We get a monthly delivery at our office. Sometimes the water smells musty but this time it had a strong smell of chlorine.

The bottles have an expiration date of 08/31/21. What are we actually drinking?

Our tap water is probably healthier, so why are we spending all kinds of money to make Poland Springs richer and we are probably killing our bodies with chemicals in the bottle. NO WAY IS THIS SPRING WATER.

ID
#1687864 Review #1687864 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Reason of review
Bad quality

Horrible with customer service

1.0
Details
I want to speak with a person. I called the 1-800-477-7464 number and got a woman on the other end who passed me on to your automated call system. Some customer service! What I want is for you to send me a schedule of the water delivery. We have bottles piling up because you have failed to send us one. And this is not a new request. I have checked with our town hall in East Hartland and they apparently don't get a satisfactory response from you. I live at 40 South road in East Hartland and want you TODAY to send us a schedule. Otherwise I will call the Better Business Bureau and lodge a complaint.
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ID
#1673609 Review #1673609 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Pros
  • Customer service calling back
Reason of review
Problem with delivery