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Poland Spring - Fed up with horrible service

1.0
Details
Not worth my time or trouble to detail. Service is horrible IN EVERY possible way.

User's recommendation: Don't bother with this company.

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ID
#1823879 Review #1823879 is a subjective opinion of poster.
Location
Newtonville, Massachusetts

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Verified Reviewer
1.0
Details
I have been an advisor drinker of bottled Poland springs for years now but since I purchased 3 cases of bottled water at our local price rite store on Friday 1/25/20 I brought it home and was drinking it over the weekend and also giving it to my dog all weekend . As of...
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ID
#1774518 Review #1774518 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Pros
  • Customer service area
Cons
  • Toxic taste
  • Taste of the water
Reason of review
Bad quality
Loss
$15
Preferred solution
Let the company propose a solution

Poland Spring - If you're concerned about your well being, do not purchase water from companies that bottle it in plastic. It's that simple.

1.0
Details
Your water is gross!!!!!!!!!!!!! You're beyond stupid if you think for one instant that your product is superior. You cannot bottle ANYTHING in PLASTIC and continue to be that ignorant!!!!!!!!!!! Even Figi Water, which is far better than yours, is now every bit as much trash as yours is BECAUSE they bottle their product in PLASTIC!!!!!!!!!!!!!!! You must subscribe to the philosophy: "When Ignorance is Bliss, Tis Folly to be Wise. I watched a documentary about Poland Spring, and it was hardly complimentary. Don't you obtain your water from a spring that the locals do not have access to, then sell it back to them in toxic plastic? That hardly seems fair.
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ID
#1714084 Review #1714084 is a subjective opinion of poster.
Location
Lewiston, Maine
Reason of review
False Advertising
Preferred solution
I just want people educated.

Poland Spring - Don't bother.

1.0
Details
They told me to leave the dispenser outside with the empty bottles and they will pick them up. They said they never got the dispenser but they got the bottles. They stole my dispenser and now they want to charge me for it.
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ID
#1706356 Review #1706356 is a subjective opinion of poster.
Location
New York, New York

Poland Spring - Unauthorized order

1.0
Details
I keep getting water on my stoop!! We got two orders this month and I do not want them or to be charged for them. I called Customer Service but it was all in Spanish.
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ID
#1691150 Review #1691150 is a subjective opinion of poster.
Service
Poland Spring Delivery Service

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Poland Spring - Horrible with customer service

1.0
Details
I want to speak with a person. I called the 1-800-477-7464 number and got a woman on the other end who passed me on to your automated call system. Some customer service! What I want is for you to send me a schedule of the water delivery. We have bottles piling up because you have failed to send us one. And this is not a new request. I have checked with our town hall in East Hartland and they apparently don't get a satisfactory response from you. I live at 40 South road in East Hartland and want you TODAY to send us a schedule. Otherwise I will call the Better Business Bureau and lodge a complaint.
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ID
#1673609 Review #1673609 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Pros
  • Customer service calling back
Reason of review
Problem with delivery

Poland Spring - For NYer's

1.0
Details
When you purchase any Gallon of water your NOT charged the 5 cent deposit. To my surprise any water UNDER a gallon you do pay. P{Poland is under the gallon! I won't buy it just due to the fact they shrunk the jug to still have it out for $1.00 but now have to deal with the darn bottle tax!
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ID
#1670037 Review #1670037 is a subjective opinion of poster.
Location
Coram, New York
Product
Poland Spring Bottled Water
1.2
Details
Deliveries for the past 3 months has been terrible !!! I waited for 3 days for my water !!! Spoke to CS and a supervisor. Spoke to a Katie last night she guaranteed delivery for today called customer service at 12:15 gentleman by the name of Charlie said my water...
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ID
#1665748 Review #1665748 is a subjective opinion of poster.
Pros
  • Customer service area
Cons
  • Customer service horrible
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
Due to my dietary needs, I drink approx 1 gallon of water daily. I usually drink the water directly from the gallon bottle. Have had to switch from Poland Spring gallon to a different brand a few months ago due to a very chemical taste and chemical smell from Poland...
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1 comment
Mailey
#1780220

I have read all the reviews here regarding Poland Spring- “Spring” Water delivered to my home by the Nestle Water Co. I’ve been a loyal customer since 2003, we have been receiving 8- of the 5 gallon bottles of what I thought was pure, clean, “SPRING” water, approximately every 8 weeks.

This past year while my husband was drinking a glass of Poland “Spring” water, he noticed a strong chemical taste and smell from what we had been lead to believe was “pure spring” water. At that time I definitely took note of what my husband had told me. What I didn’t realize was just how DANGEROUS this was to our health. I should’ve gone online immediately and read about ALL the LAWSUITS FILED AGAINST NESTLE WATERS SINCE APPROXIMATELY 2002 AND BEYOND.

Lawsuits stating that (and I quote) Poland “Spring” Water DOES NOT CONTAIN A SINGLE DROP OF “SPRING” WATER. I urge everyone that drinks Poland “SPRING” water to please go online and read about the lawsuits. All of us are victims of what is a terrible SCAM. There is no other way to describe this.

Obviously Nestle Waters owes us all money, for selling whatever THIS is- which most definitely is not “SPRING” water. Here are the FACTS of what happened to my husband and to me: Recently we had our usual bloodwork done by our trusted physician of over 30 years. The results of both my husband’s and my lab results were nothing less than shocking. Our physician informed us that BOTH of us had extremely HIGH levels of ALUMINUM in our blood.

Thankfully our doctor tested us for heavy metals, or we would not have any way to know this vital, life threatening, important information. Aluminum has been linked to Alzheimer’s Disease among many other serious heath problems. We gave this shocking news a great deal of thought. What could we have been exposed to that would cause us to both have elevated levels of ALUMINUM?

After giving this a great deal of consideration- going over everything we eat, drink, or have come in contact with we found a common source that we feel can be the ONLY cause. The POLAND “SPRING” water we both drink. Immediately we stopped drinking Poland “Spring” water. I called Nestle Waters to inform them I wanted all the 5 gal.empty bottles and the 5 gal.

bottles that remain filled, sealed and unopened to be picked up. The customer service person I had the great displeasure to speak with- named Fletcher, asked me “why” “what is the reason?” I was honest and told him the reason. Fletcher told me “that is impossible you’re receiving “SPRING” water nothing is added to it- it’s 100% ALL natural.” I told him he’s quite ill informed and needs to read about the many lawsuits and complaints that have been filed against the company he works for. Fletcher continued to argue with me.

I simply wanted the bottles picked up, he then told me I would be charged for all the sealed, unopened water bottles. I asked him what the reason is for this- especially since we have been excellent customers for many years and have not done anything wrong. In actuality Nestle Waters is responsible for causing us both very serious health problems. Thanks to POLAND “SPRING” water we will need to have ongoing monitoring and testing of our blood, bones and also our brains.

In short, Nestle Waters’ product- Poland “Spring” water has caused both of us to have elevated levels of aluminum, which, as I mentioned above, is known to cause many serious health conditions. Most notably aluminum exposure is named as a culprit in Alzheimer’s Disease. Yet this “customer service” person, Fletcher, continued to argue with me. I have taken the time to write this in the hope of preventing anyone from going through what we are now going through.

I thought I was protecting my family, instead, foolishly year after year, as I trusted Nestle Waters we all were drinking Poland “Spring” water, I used this water for coffee, for our much loved pets to drink, for cooking, for absolutely everything. Many of you on here, have written about noticing a chemical odor, or that the water had a “strange” taste that was “off.” Others have stated that the plastic allows odors from other products placed near or next to a bottle of this water- that will then permeate the plastic which apparently absorbs these noxious odors affecting the taste of the water. (Sorry to sound disgusting) I read here- someone said she had given her child what she thought was a bottle of water- instead most regrettably- it was a bottle that actually contained urine. Of course that is just sad, sick yes, but so sad that anyone would commit anything so awful and disgusting.

Many people have stated they’ve seen ‘particles’, some barely noticeable, other ‘particles’ are larger, floating in the water. And yet another (yes, gross disgusting story) person stated they saw a spider complete with egg sac and web inside a closed, sealed 5 gal. water bottle. Please don’t disregard any strange, chemical, plastic type of “off” taste.

If you’re reading this I highly recommend that you go online and read “Nestle Waters Lawsuits.” You can Google it or use any of the search engines. The lawsuits against Nestle Waters began many years ago, back in 2003- by that time the company was being investigated for the FACT that Poland “Spring” in Maine, IS NOT NOW, AND NEVER HAS BEEN, A SPRING HAS NEVER BEEN ACTUALLY EVER SEEN BY ANYONE. What has been revealed is this, what has been and continues to be sold as Poland “Spring” water is nothing more in actuality than disgusting filthy “ground water” which happens to be located in “densely populated areas.” These areas are near (within feet) dumping areas for: human waste, including dumping grounds for mines, (not surprisingly aluminum mines) and near other industrial waste sites. This is called “SPRING” water?

It took many years to get the FDA to go to Maine and see for themselves there isn’t an actual “SPRING.” My husband and I are sharing our experience to prevent anyone else from getting aluminum or any other heavy metal toxicity due to drinking POLAND “SPRING” water.

Heavy metal testing can be performed as a urine test or as a blood test. The water can be tested as well with a heavy metal testing kit.

ID
#1641147 Review #1641147 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Cons
  • Toxic taste
Reason of review
Bad quality
Preferred solution
PLEASE FIND AND RESOLVE THE PROBLEM WITH THIS POOR QUALITY OF WATER

Contact Poland Spring Customer Service

Website:
Mailing Address:
900 Long Ridge Road Building 2
Stamford, Connecticut 06902
United States
Phone:
(800) 477-7464
Contact Poland Spring Customer Service

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Poland Spring - Toxic water gave me Cancer

1.0
Details
I recently ordered 320 bottles of the 500ml poland spring (spring water). All of the water bottles taste and smell like plastic. When I drink it, even if cold and sealed, I get a reaction on my tongue and throat from the chemicals inside the water. I went to the doctor and found out I have cancer from the toxic water I've been drinking. I have no way to get my money back because the expiration date says next year. This is CLEARLY a common issue everyone is experiencing. Someone needs to do something about it. People are getting sick, fooled by a fancy name and image. That is false advertising, and they should be held responsible. Angry Wtf ***
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ID
#1623681 Review #1623681 is a subjective opinion of poster.
Location
Stamford, Connecticut
Product
Poland Spring Bottled Water
Cons
  • Toxic water
  • Taste of the water
  • I am afraid there is something harmful in it
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Let the company propose a solution
1.0
Details
I’ve been getting deliveries for over 20 yrs from Poland spring. 2 months I decided to open a online account find out later I have 2 accounts with them . My original account plus the the online account. So I tell Poland spring to cancel the original account and keep...
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ID
#1569324 Review #1569324 is a subjective opinion of poster.
Location
Bayside, New York

Poland Spring - Complaint

1.0
Details
So many complaints I can’t list them all
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ID
#1551820 Review #1551820 is a subjective opinion of poster.
Location
Stamford, Connecticut
Product
Poland Spring Water Dispenser

Poland Spring - Delivery service just gets more infuriating while prices rise

1.3
Details
Do you have an upcoming delivery? No you don't! Despite what it says on their website, you either have a delivery date that is later than one listed, or better, your delivery date was today! And you had no warning. And now the number of bottles in your garage has doubled. Wtf Want to stop the madness by skipping your upcoming deliveries? Be careful, there's a skip fee. Sarcastic BTW, the prices just went up again. Angry This is a day in my life as a Poland Springs customer. I'm done. Once this round of bottles is empty, I will begin the probably arduous process of cancelling my account. What a POS company Poland Springs has become.
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ID
#1550301 Review #1550301 is a subjective opinion of poster.
Location
Poland, Maine
Service
Poland Spring Delivery Service
Pros
  • Water
Cons
  • Fees
  • Web user interface for deliveries
  • Unreliable delivery schedule
Reason of review
Order processing issue
Preferred solution
Cancel my service

Poland spring company is a joke .

1.0
Details
they never answer they phone .you can't delete you account only can change it . they take out any amount of money they want i am sick *** of they ***
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ID
#1527187 Review #1527187 is a subjective opinion of poster.
Location
Randolph, New Jersey
Cons
  • Customer service horrible
Reason of review
Poor customer service
1.0
Details
Poland Spring - Tastes like gasoline
Poland Spring - Tastes like gasoline
5/31/2020 expiration date - please avoid It tastes like gasoline! It is a Poland spring gallon - will photograph bottle with expiration date and other numbers. It was purchased yesterday at shop rite in Chatham, NJ Taken out of the car immediately and brought into...
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4 comments
Anonymous
#1627149

Same experience here. The water tasted so gross and off. Returning it to the store, for sure.

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ID
#1408308 Review #1408308 is a subjective opinion of poster.
Location
Poland, Maine
Product
Poland Spring Bottled Water
Cons
  • Accountability
  • I am afraid there is something harmful in it
  • Customer service
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution