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Poland Spring - Last jug of water tasted like a Chemicals

1.9
Details
We have had Nestles water for the past 7 months via home delivery. The last jug of water was gross. Had a chemical taste that also smelled like Gasoline or Oil. We cleaned dispenser and still tasted gross. So we called and decided to buy a new dispenser from them. Delivery was supposed to be today, so stayed home waiting. After no delivery a chat was begun with them only to find out the dispenser is on back order until the end of January, so we abruptly ended our delivery. I had also tried to call them to no avail. Their automated phone tree was skipping and repeating itself and would not connect. It seems that the complaints are valid and their CS is declining. If I didn't set up an online chat I would still be waiting for a delivery.
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ID
#1763629 Review #1763629 is a subjective opinion of poster.
Location
York, Maine
Service
Poland Spring Delivery Service
Pros
  • Initial service was great but good luck calling
Cons
  • I am afraid there is something harmful in it
Reason of review
Poor customer service
Loss
$24
Preferred solution
Cancel service and refund for 3 unused 5 gallons of water

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poland Spring - Be careful when buying

2.3
Details
purchased 4 cases of the 23.7 oz water cloudy off taste
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ID
#1733756 Review #1733756 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Cons
  • Changed taste and flavor of poland springs water
  • Nasty taste cloudy water
Reason of review
Bad quality
Loss
$25
Preferred solution
Full refund

Trying to switch from Poland Spring

2.3
Details
Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future dates. I am just about ready to cancel poland spring but need an alternative. Now they have also gone to a foreign call center. You can only hope to get an American-based call center as they are on top of issues.
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ID
#1591045 Review #1591045 is a subjective opinion of poster.
Location
Norwood, Massachusetts
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Poland Spring - Really am disappointed

2.0
Details
My husband was asked for 3 years to have this delivery service as Poland Springs service firefighter services throughout the country. The hours are when everyone works for delivery, the customer service is terrible. I have my water delivered and have to wait over a week for an invoice. It’s tough when you have to budget and don’t know when the money will be debited from your account. Wait times for customer service are from 15-25+ minutes. I work when they are at work so I do not have time to wait on the phone. Am really thinking about canceling the service all together. I will do my best to try and discuss this with them in person, but the job I have I can’t always answer the phone unless it’s a life/death emergency.
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ID
#1521659 Review #1521659 is a subjective opinion of poster.

Poland Spring - High price bottle water

1.6
Details
Why to they continue to sell in BJ store for a high price in Florida?
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ID
#1504076 Review #1504076 is a subjective opinion of poster.
Location
West Springfield Town, Massachusetts

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1.8
Details
This company is very bad I’m very frustrated because I ask if they can change the water dispenser and they tell me they will deliver next deliver day and my husband take the day off to wait for them and I call to make shure if they came at the and of the day told me...
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ID
#1458896 Review #1458896 is a subjective opinion of poster.
Location
Hartford, Connecticut
Service
Poland Spring Delivery Service
1.7
Details
I'm a truck driver and I live in New Jersey and it's pretty hot out here and I went to go buy Poland Spring 1 gallon and I first I didn't smell Nothing But The Taste had the plastic chemical after I took a drink from it and then I smelled it and I can also smell the...
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1 comment
Anonymous
#1590562

Completely agree..we bought 2 -40packs of 16.9oz bottles from BJs wholesale club and both cases were contaminated with something...my wife and I both thought maybe it was a fluke so we continued to drink it...I'm getting it tested.. Poland springs better pray to God that there's nothing in there to harm my wife....

ID
#1340229 Review #1340229 is a subjective opinion of poster.
Location
Kearny, New Jersey
Product
Poland Spring Bottled Water

Poland Spring - Worst service ever!!

2.1
Details
I have only been a Poland springs customer for a month and in that time they have canceled and rescheduled delivery 16 times. I have never experienced such bad service. I sent them an email raising my concerns and received a BS thank you for your feedback and we’ll try better. The week after the email they cancelled May water delivery 7 times and didn’t deliver to the following week!
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ID
#1322006 Review #1322006 is a subjective opinion of poster.
Product
Poland Spring Bottled Water

Poland Spring - Incompetence

1.7
Details
Always turned in my empties on each delivery. If I was only ordering 1 bottle, I would always make sure they received bottles for the previous delivery. Now that I cancelled my service, they tell me I owe them for 14 empties. Not too professional.
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ID
#1300622 Review #1300622 is a subjective opinion of poster.
Location
Raynham, Massachusetts
Product
Poland Spring Bottled Water
Reason of review
Problem with delivery

Contact Poland Spring Customer Service

Website:
Mailing Address:
900 Long Ridge Road Building 2
Stamford, Connecticut 06902
United States
Phone:
(800) 477-7464
Contact Poland Spring Customer Service

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Poland Spring - Horrible service and customer service

2.2
Details
i signed up for the delivery of water monthly. they literally take a week and a half to deliver the water. the said they would deliver on tge 15th its now the 22nd n they r telling me they are rescheduling again for the 25th. i called to voice my complains because this is the second month This is happening. the customer service rep was unapologetic. unreliable unprofessional jus outright horrible service. dont subscribe for this non sense.
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ID
#1286044 Review #1286044 is a subjective opinion of poster.
Service
Poland Spring Delivery Service

Poland Spring - Late delivery and horrible customer service

1.7
Details
I haven’t received water for 10 days and they keep pushing it. Horrible and rude customer service.
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ID
#1262337 Review #1262337 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Problem with delivery
1.8
Details
We started using Poland Springs 5 gallon bottles 6 months ago and purchased them at our local supermarket. The first bottle cost $6.00 (for the bottle) and $5.99 (for the water). Every week since then, we returned the empty bottle and got a full bottle for $5.99....
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1 comment
Anonymous
#1416229

I drink Poland Spring water on a daily basis. I purchase the 24 package when it’s on sale.

The last package I bought has a foul taste and odor, especially after it starts to warm after being refrigerated. I’ve tried a few bottles from the package with the same disgusting result. I have two other cases that have yet to be opened.

I would like some sort of compensation and answer. Should your cases be recalled?

ID
#1132387 Review #1132387 is a subjective opinion of poster.
Product
Poland Spring Bottle
Cons
  • Being tricked into buying a bottle
Reason of review
Return, Exchange or Cancellation Policy
Loss
$6
1.5
Details
We bought a water cooler and since I always drank the Poland Spring's sport bottles, I naturally purchased my two first 5 gallons at Stop and Shop and one of those 5 gallons tasted like chlorine! Then I bought another 2-5 gallons bottles thinking it was a fluke and...
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2 comments
Anonymous
#1402631

Nestle ruined Poland Spring i no longer buy it i used to only drink Poland Spring now i prefer well water over it I think its just city water from Nestles headquarters in Switzerland

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ID
#1089021 Review #1089021 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Reason of review
Bad quality

Poland Spring - Dissapointed customer

1.5
Details
I placed the order for first time and scheduled for sat 8-2 pm, but never showed up. So I called customer service found out they changed my schedule to Monday which I told them they can't just changed people schedule whatever they want! I'm expecting a phone call from the supervisor. If not I will call to cancel my order completely! I just lost my income for waiting Poland spring that never happened!
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ID
#1049742 Review #1049742 is a subjective opinion of poster.
Service
Poland Spring Delivery Service
Reason of review
Poor customer service
2.3
Details
I have been buying it for years Poland Springs end Stop & Shop water the distilled kind both at the same time for some reason tasted horrible and I had to return several bottles this week I am in Massachusetts the Poland Springs tasted so bad I almost threw up there is...
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3 comments
Anonymous
#1359955

I bought 2 gallons of Poland Springs a couple of weeks ago and drank a glass fast because it was cold and I was hot! Afterwards I had this awful bitter taste in my mouth so I dumped the 1st gallon.

I had a burning mouth that lasted THREE days!! My gums were all swollen like I had gingivitis. Until I heard about these resent reports I didn't connect it until I drank a few sips of the other gallon bought at the same time and that was bitter too.

This is RIDICULOUS! We NEED clean water to LIVE!!!!

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ID
#1032721 Review #1032721 is a subjective opinion of poster.
Product
Poland Spring Bottled Water
Reason of review
Bad quality