Rating: 2 Stars Clear all filters (24 of 180 reviews match)
Filter by rating
filters
Product:
Show
Rating:

Trying to switch from Poland Spring

2.3
Details
Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future dates. I am just about ready to cancel poland spring but need an alternative. Now they have also gone to a foreign call center. You can only hope to get an American-based call center as they are on top of issues.
View full review
Review
#1591045 Review #1591045 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Poland Spring - Really am disappointed

1.9
Details
My husband was asked for 3 years to have this delivery service as Poland Springs service firefighter services throughout the country. The hours are when everyone works for delivery, the customer service is terrible. I have my water delivered and have to wait over a week for an invoice. It’s tough when you have to budget and don’t know when the money will be debited from your account. Wait times for customer service are from 15-25+ minutes. I work when they are at work so I do not have time to wait on the phone. Am really thinking about canceling the service all together. I will do my best to try and discuss this with them in person, but the job I have I can’t always answer the phone unless it’s a life/death emergency.
View full review
Review
#1521659 Review #1521659 is a subjective opinion of poster.

Poland Spring in West Springfield Town, Massachusetts - High price bottle water

1.6
Details
Why to they continue to sell in BJ store for a high price in Florida?
View full review
Review
#1504076 Review #1504076 is a subjective opinion of poster.
1.7
Details
This company is very bad I’m very frustrated because I ask if they can change the water dispenser and they tell me they will deliver next deliver day and my husband take the day off to wait for them and I call to make shure if they came at the and of the day told me...
View full review
Review
#1458896 Review #1458896 is a subjective opinion of poster.
1.7
Details
I'm a truck driver and I live in New Jersey and it's pretty hot out here and I went to go buy Poland Spring 1 gallon and I first I didn't smell Nothing But The Taste had the plastic chemical after I took a drink from it and then I smelled it and I can also smell the...
View full review
1 comment
Anonymous
#1590562

Completely agree..we bought 2 -40packs of 16.9oz bottles from BJs wholesale club and both cases were contaminated with something...my wife and I both thought maybe it was a fluke so we continued to drink it...I'm getting it tested.. Poland springs better pray to God that there's nothing in there to harm my wife....

Review
#1340229 Review #1340229 is a subjective opinion of poster.

Poland Spring - Worst service ever!!

2.0
Details
I have only been a Poland springs customer for a month and in that time they have canceled and rescheduled delivery 16 times. I have never experienced such bad service. I sent them an email raising my concerns and received a BS thank you for your feedback and we’ll try better. The week after the email they cancelled May water delivery 7 times and didn’t deliver to the following week!
View full review
Review
#1322006 Review #1322006 is a subjective opinion of poster.

Poland Spring in Raynham, Massachusetts - Incompetence

1.7
Details
Always turned in my empties on each delivery. If I was only ordering 1 bottle, I would always make sure they received bottles for the previous delivery. Now that I cancelled my service, they tell me I owe them for 14 empties. Not too professional.
View full review
Review
#1300622 Review #1300622 is a subjective opinion of poster.
Reason of review
Problem with delivery

Poland Spring - Horrible service and customer service

2.1
Details
i signed up for the delivery of water monthly. they literally take a week and a half to deliver the water. the said they would deliver on tge 15th its now the 22nd n they r telling me they are rescheduling again for the 25th. i called to voice my complains because this is the second month This is happening. the customer service rep was unapologetic. unreliable unprofessional jus outright horrible service. dont subscribe for this non sense.
View full review
Review
#1286044 Review #1286044 is a subjective opinion of poster.

Poland Spring - Late delivery and horrible customer service

1.6
Details
I haven’t received water for 10 days and they keep pushing it. Horrible and rude customer service.
View full review
Review
#1262337 Review #1262337 is a subjective opinion of poster.
Reason of review
Problem with delivery

Contact Poland Spring Customer Service

Mailing Address:
Nestle Waters of North America Inc.
900 Long Ridge Road Building 2
Stamford, Connecticut 06902
United States
Phone:
(800) 477-7464
All Poland Spring Contacts
1.7
Details
We started using Poland Springs 5 gallon bottles 6 months ago and purchased them at our local supermarket. The first bottle cost $6.00 (for the bottle) and $5.99 (for the water). Every week since then, we returned the empty bottle and got a full bottle for $5.99....
View full review
1 comment
Anonymous
#1416229

I drink Poland Spring water on a daily basis. I purchase the 24 package when it’s on sale.

The last package I bought has a foul taste and odor, especially after it starts to warm after being refrigerated. I’ve tried a few bottles from the package with the same disgusting result. I have two other cases that have yet to be opened.

I would like some sort of compensation and answer. Should your cases be recalled?

Review
#1132387 Review #1132387 is a subjective opinion of poster.
Cons
  • Being tricked into buying a bottle
Reason of review
Return, Exchange or Cancellation Policy
Loss
$6