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Poland Spring - Disingenuous company, avoid at all costs

I signed up for their special where you get 50% off on your first delivery, free first delivery and free water cooler rental with automatic monthly service. The company billed me as there was no special at all. I called the customer service the day after delivery and waited 50 minutes to speak with Kristen who said she would take care of the billing problem. Initially the problem was fixed, but a week later even more charges appeared. I called customer service and waited 57 minutes to speak with Julian to fix the billing problems and cancel my account. Hopefully this is my last contact with them. Very poor customer service and billing problems galore. I would highly advise staying away from this company.
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Review
#1528819 Review #1528819 is a subjective opinion of poster.

Poland Spring - Seeds in water and it looks like paper or something. I sent you pictures on your Facebook sight

Bought 2 50.7 ounce bottles of your water at WaWa in New Jersey on Saturday. Sunday morning there were bubbles, looked like seeds and paper or some whit foreign object in the bottle. On your Facebook page I sent you pictures. Complained and haven’t heard anything. I started drinking it and it didn’t taste like your water. So I asked my daughter to look at it, no more will I buy your water!!! You haven’t gotten back to me yet? So maybe should report your water?
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Review
#1504646 Review #1504646 is a subjective opinion of poster.
I've bought the mandarin orange flavor for years, refreshing taste, wonderful. Now you changed the flavor, it's has a fake taste to it. I ill not purchase anymore, the taste is awful. Would love you to bring back original flavor. Hate the new orange flavor,...
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7 comments
Anonymous
#1525354

The lime flavor still tastes the same so I’ve been buying them :)

Review
#1251471 Review #1251471 is a subjective opinion of poster.
Reason of review
Flavor change
1.0
Details
The dispenser that I use for the 5 gallon water jugs in my home broke. At this point, I am unable/unwilling to buy a new dispenser. So, I returned the empty bottles (6) to the local Acme in Brewster, NY. I received the exchange tickets and explained my situation and...
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1 comment
Anonymous
#1680510

I have exactly the same problem with 5 bottles ( 5gal) that I have no use. Stop and shop won't take take for refund.

Review
#1311907 Review #1311907 is a subjective opinion of poster.
Cons
  • Customer service attitude company policy for 5 gallon returns
  • Customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution

Poland Spring - Why did the sparkling lemon water discontinue?

3.7
Details
Poland Spring - Why did the sparkling lemon water discontinue?
I did go on the oficial Polan spring website and tried looking for the water since I could not find it at any supermarket i went to. The new one does not taste well (has a artificial taste, with after taste).I WANT THE ORIGINAL WATER.
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Review
#1298089 Review #1298089 is a subjective opinion of poster.

Poland Spring - Worst service ever!!

2.0
Details
I have only been a Poland springs customer for a month and in that time they have canceled and rescheduled delivery 16 times. I have never experienced such bad service. I sent them an email raising my concerns and received a BS thank you for your feedback and we’ll try better. The week after the email they cancelled May water delivery 7 times and didn’t deliver to the following week!
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Review
#1322006 Review #1322006 is a subjective opinion of poster.
1.0
Details
I thought just the bottles had changed for Poland Springs Sparkling Water, but the flavor has changed, too. It used to be subtle and light, now it's absolutely disgusting, syrupy, and super sweet. The bottle claims that there's nothing in this but natural flavors and...
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Review
#1359419 Review #1359419 is a subjective opinion of poster.
Cons
  • Change of flavor
Reason of review
Flavor change
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Bottled Water
  • Poland Spring Water Aftertaste
1.7
Details
I'm a truck driver and I live in New Jersey and it's pretty hot out here and I went to go buy Poland Spring 1 gallon and I first I didn't smell Nothing But The Taste had the plastic chemical after I took a drink from it and then I smelled it and I can also smell the...
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1 comment
Anonymous
#1590562

Completely agree..we bought 2 -40packs of 16.9oz bottles from BJs wholesale club and both cases were contaminated with something...my wife and I both thought maybe it was a fl...

Review
#1340229 Review #1340229 is a subjective opinion of poster.
I bought 1 gal of Spring Poland and 365 Spring Water yesterday then today I check that they smell together the same dirty plastic bottle like fuel. I don't understand how it is possible in USA to sell a water bottle that smell like tyres. I also try the 750ml and it...
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Review
#1401499 Review #1401499 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$6
Preferred solution
Let the company propose a solution

Poland Spring - Toxic smell & taste

1.0
Details
Poland Spring - Toxic smell & taste
I have been buying cases of bottled water from Bjs and every other bottle smells and taste like terrible like detergent or plastic. I will never buy any products from this company again.
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Review
#1324441 Review #1324441 is a subjective opinion of poster.