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Additional Fees
Advertised vs Delivered
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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2 comments

I AM SO TIRED OF BEING RIPPED OFF AND LIED TO BY POLAND SPRING COST SERVICE REPS... I WAS PAYING $7.49 FOR EA 5 GALLON BOTTLE AND WHEN I CALLED LAST MONTH BECAUSE THEY SAID IT WAS GOING UP TO $8.49 EA AND $5.00 DEL CHARGE I CALLED AND TO KEEP ME THEY SAID THEY WOULD KEEP ME AT $7.49 ..

I GET THE BILL AND WAS CHARGED $8.49 EA AND WAS TOLD NOTHING THEY CAN DO...I PAID THE BILL AND CANCELLED MY SERVICE AFTER 4 YEARS OF BEING WITH THEM... I NOW AM GETTING WATER FROM CRYSTAL FRESH, THE WATER IF ONLY $6.99 FOR THE 5 GALLON BOTTLE AND DELIVERY IS CHEAPER AND THEY ALSO TAKE $50.00 OFF YOUR FIRST ORDER... MY TOTAL FOR 1ST BILL WITH A WATER MACHINE IS GOING TO BE .37 CENTS.....

IF YOU CAN GET YOUR WATER FROM CRYSTAL FRESH DO IT!!!!!!!! GO TO WATER.COM

Product or Service Mentioned: Poland Spring Bottled Water.

Reason of review: Poor customer service.

Poland Spring Cons: Customer service horrible.

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Anonymous
#1515340

Not only Did they raise the water price but at same time charging new customers $3.00 for the same bottle you are paying $8.49 for....

Anonymous
#1515336

I have had the same thing happen to me after being with them for years ...I was paying $7.49 a bottle and they said going up to $8.49 a bottle and deliveries $5.00 .When I called they said ok we will keep you at $7.49 only to find out they lied...I called and cancelled my service.Put there machine outside with all the empties and called up new water company www.water.com Today Poland spring was suppose to pick everything up and they call and say no, were picking it up tomorrow lol lol... Dont know what is wrong with there customer service....I'm glad I'm with better company ...